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Understand Google's advertising policies, including ad approval status and account suspension
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Suspended for a site I no longer own

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello all,

 

I'm curious if anyone has had any luck de-listing a URL from their adwords account.

 

I last ran ads about three years ago, and was within Google policies at the time.  Apparently the site was indexed in Jan '10, then I was suspended in January of this year, without any notice at all, not even an email.

 

A coupel months ago when I went into my adwords account to run ads again I saw that I was suspended.  I contacted Google customer support via phone and was told that the indexed site violates the current "Get Rich" policy.

 

To make a long story short, I was told that if I could change the URL to become compliant, then I would get a review and probably be unsuspended, provided I not advertize on anything "Get Rich"-like.  Fair enough.

 

The problem is that I let that URL lapse some time ago, long before I was suspended.  It is currently owned by a web holding company and has a parked domain—which violates policy.  I've tried to purchase that domain, but the owner is unresponsive.

 

In talking with an adwords expert, it sounds like my best bet is through de-listing that URL from my adwords account.  

 

Has anyone every attempted this?

 

Thanks in advance.

1 Expert replyverified_user

Re: Suspended for a site I no longer own

Top Contributor
# 2
Top Contributor

Hello Zach;

 

I don't quite understand what do you mean by "de-listing the URL from the account"- you did remove the URL from the account - Didn't you?

This is a known issue. The site has to be brought into compliance before the account be unsuspended,

I understand that you have no further control over the domain . However; We have had a few similar cases. Google is firm that the domain has to fixed before un-suspending.

 

-Moshe

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
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Re: Suspended for a site I no longer own

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Moshe,

 

Thanks for the reply.  I had already deleted the campaigns, long before suspension.  But I did not remove the URL—I was led to believe that removing the URL from the account was something Google had to do.  We had a PPC manager running the ads, I'm a bit of an amateur here.

 

Just to explain a little further...  The reason I feel this suspension is a little unjust is that I stopped running ads in Nov of '09.  We complied with policy at the time.  The adwords suspension wasn't until Jan '12.

I can see why Google felt that the URL index of Jan '10 violated current policy—it was a redirect to a home business marketing training outfit.  We adopted our own policy ahead of Google and dropped the site like a rock.

 

We let that URL go along with a number of others in 2011.  Had the suspension occured earlier, we could have fixed the URL.

 

I should also add that we haven't advertized or been involved with any URL that would violate this "Get Rich" stuff for at least a couple of years.  We have no intentions.

 

But yes, Moshe, I understand that Google is firm about fixing the domain.  The unfair side of things is that Google appears to be unwilling to consider that years passed between running ads, indexing "Get Rich", adopting the policy, and suspension.

 

Thanks again for your reply.

 

Best,

Zach

Re: Suspended for a site I no longer own

Top Contributor
# 4
Top Contributor

Hello again;

I am confused with the timeline....

You first are saying that "you stopped running ads in 2009 " , then "The AdWords suspension wasn't until Jan '12." and later that: "I can see why Google felt that the URL index of Jan '10 violated current policy" ....

 

  • Please explain, using bullets, the sequence of events happened along the years.
  • Please also explain what do you mean by "I did not remove the URL - I was led to believe that removing the URL from the account was something Google had to do"- The URL is the destination URL in your ad. Google has no control over it. How can Google remove it?

 

 

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
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Re: Suspended for a site I no longer own

[ Edited ]
Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Hi Moshe,

 

I can understand your confusion...thanks for seeking clarity.  Here we go:

 

  • November 2009, last ad ran in adwords after spending a huge amount the previous 6 months.  All adspend on a single URL.
  • January 2010  Google indexes URL; this index is later deemed a violation.  (This is known from speaking with Google 8/2012.)  I of course had no knowledge of this index at the time.
  • February 2011  Having not used the URL in over a year, I let it expire.  I had no idea whatsoever that I would ever be responsible for it again, and my PPC managers never suggested anything to that effect either.
  • January 2012  Adwords suspended.  Oddly, even though Google says I should have been, I was not notified.  I only noticed many months later when I decided to begin thinking about running adwords again.
  • August 2012  I notice that my adwords account has been suspended, and inquire with Google.  First they tell me that because of the time elapsed, and because I have no intention of ever advertising in the "Get Rich" area, that I have a good chance of "un-linking" the URL from my adwords account.  After a team review, they say that is no longer the case.  They tell me that if I correct the URL and bring into compliance that they will consider un-suspending the account.   I of course explained the situation, that the domain was out of my control for more that a whole year before their suspension.  I was essentially told that the rules are the rules, and Google can't make exceptions.
  • September 2012  I attempt to purchase the URL to make a compliant site live, but a domain holding company won't even respond.  The URL continues to violate Google policy for adwords by being a parked domain...even though it's apparently good enough to be running AdSense!
  • November 2012  I talk with multiple adwords experts.  One suggests that there might be a case for petitioning Google to "de-list" the URL from my adwords account.  In other words, Google could manually review again and possibly determine that because of the timeline of indexing, review, and suspension that the URL would no longer be associated with my adwords account.

I hope that time-line makes sense of this saga...  Thanks again for asking.

 

Zach

Re: Suspended for a site I no longer own

Top Contributor
# 6
Top Contributor

Ohhh...

Now the timeline of events is clear....Smiley Happy

 

  • >>" They tell me that if I correct the URL and bring into compliance that they will consider un-suspending the account. " - This is correct!

 

  • >> " One suggests that there might be a case for petitioning Google to "de-list" the URL from my adwords account." - never heard of that.

 

Check the following old discussion, where a Google Policy specialist (Brian),  said the following. (This is a long discussion; His answer is marked as a  "solution")

 

>>" The requirement that all domains on the account be free of violations is a firm policy and cannot be reconsidered, despite the specific circumstances of an account. If this is what happened to your account, the only way to appeal the suspension would be to first bring the domain in question into compliance" .

 

https://www.en.adwords-community.com/t5/Set-up-and-basics/Suspended-for-a-campaign-deleted-7-years-a...

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
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