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Understand Google's advertising policies, including ad approval status and account suspension
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Suspended account - Please help us understand how to resolve the issue

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

We would love to resolve the issue that we have spent the last two months trying to find. Unfortunately if we are not given any sort of suspension reason or at the very least some sort indication as to what the issue may be, we are forced to consider the possibility that we might just find ourselves searching for the policy violation for the remainder of our lives. Of course, we would be happy to swiftly resolve any issue if we know what it is! Google is by far the best ad server available and we realise this - we wish to continue using the fantastic service that has been developed. Please help us rectify the issue: www.futurama.co.za

1 Expert replyverified_user

Re: Suspended account - Please help us understand how to resolve the i

Top Contributor
# 2
Top Contributor

@Jay W;

To me, it looks that the issue here is with the weapons section of the Policy;  (aka dangerous products or services) 

 

Any part or component that's necessary to the function of a gun or intended for attachment to a gun - are not allowed.

https://support.google.com/adwordspolicy/answer/6014299?hl=en

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
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Re: Suspended account - Please help us understand how to resolve the i

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
What made you suspect that if I may ask?

Re: Suspended account - Please help us understand how to resolve the i

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
Google support will not allow us to call them either. So what do we do?

Suspended account - Please help us understand how to resolve the issue

[ Edited ]
Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Hello GoogleAdWords,

 

I am trying to get my GoogleAdWords account back as normal. I allowed someone to use my GoogleAdWords to run their ads or services through my account-which I realized was a big mistake. Now the account is suspended because GoogleAdWords or Google said that that person put some malicious content, put a malicious software, used a malicious software or did something else bad to screw up the account and cause issues. I see I have a balance of $45.25. How can I pay the balance with my own card? I got an email stating "Your AdWords account xxx-xxx-xxxx has been suspended for Circumventing systems." I NEVER did anything with my GoogleAdWords account but allowing that other person ("admin name" to use my account was probably how the account got screwed up). I want to get my account back to normal. I realized this was a huge mistake. Is there any way I can pay the bill on my own and get his account information (his name "admin name" and his Visa card which is in my GoogleAdWords account out of my account)? I also kept everything the same in my account. Nothing was removed or changed. I only removed the ad from my account but the information about it still exists in my account. It is the only ad in my account for $45.25. Please see if you can help me.

 

Thank you,

Nicholas

Suspended account - Please help us understand how to resolve the issue

Top Contributor
# 6
Top Contributor

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Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
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