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Understand Google's advertising policies, including ad approval status and account suspension
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Suspended Account

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi all, just a quick question/post here as Im confused as to what to do here...

 

In 2008, I joined and online money making program (I am much wiser these days) I opened and Adwords account as part of the program. within a few weeks (ie les than 2 months) I ceased the program and stopped the campaign. I deleted the campaign and logged (as it were) and I have never used the Ad Words account for anything else to this point.

 

Shift to 2012, I log in to Adwords cos I want to advertise a site (legitimate and valid content) andshortly afterwards discover my account has been disable, no email, no idea why or when...I wrote in and got this response...

 

I understand that you have some concerns around the suspension of your account ID: xxxx. I researched your account and found that it has been suspended due to egregious violation of our Landing page and site policies. Below are more details.

The URLs listed below have been cited for having poor Landing page and site quality and consequently disabled for the same:

Sites                                                      Name of the violation

-scoreatwill.com                            User Safety

-thespiderwebsystem.com         Site Not Working

 

Site Not Working:

The status of your site "thespiderwebsystem.com" that has been suspended because it wasn't working at the time when it was reviewed by our specialists. 


We suspended your site so that you don't have to pay for clicks on your ad when the site isn't working, and to ensure that we provide a good experience for our users. It's possible that there was a temporary disruption in your Internet or website service that caused your site to become inoperable when we checked it.

When a site is suspended, that unfortunately means that you won't be able to advertise this site until the issue's fixed. To resolve this issue, please check to see that your site is up and running and then reply to this email to let us know. You can also request another review at http://support.google.com/adwords/bin/request.py?&contact_type=site_policy&hl=en_GB

 

---

 

I own neither of these sites, have no control over them, have not actively advertised them since 2008 and have no association or desire to be associated with them. This is all evident from my account activity and from the domain records...

 

Google now say until it is fixed I cannot advertise. How the hell am i supposed to fix a site that has nothing to do with me???

 

But more importantly, I am not advertsiing these sites, and do not wish to either, and am a little bothered by the fact that Google seem to be more interested in the site content and its workings, than wether I am actually advertising the site. This to me seems a litte arse about elbow and begs the questions of why i would want to make changes (Even if i could) to a site that I do not advertise and do not wish to advertise? And why are google more concerned about what is currently on the site instead of wether I am actively attempting to promte the site or not???

 

It seems there is no way to fix this, and I feel this is entirely unfair and impossible...is there ANY way I can fix this???

 

thanks...

1 Expert replyverified_user

Re: Suspended Account

Top Contributor Alumni
# 2
Top Contributor Alumni

Hi there,,

 

I'd follow up with support about your current situation and explain what you are trying to do. Just explain it in very clear and with a cool head.

 

If they find that you're acting within their advertising guidelines they will likely help you to get things fixed.

 

You need to understand that there are a lot of dodgy advertisers and Google puts these kinds of measures in place to protect users as well as advertisers.

Re: Suspended Account

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hi Purefuzz, I understand why they do it, but the point being really, I am NOT actually trying to or wanting to advertise these sites...and surely, in the end, this is all that should matter, it is not Googles place to decide what is on the site or how it is run, only wether it breaks their policies when actively promoted, which I am not and do not wish to...

 

I have tried to delete the campaing but this does not seem to matter either, nor does the fact no activity has been seen on the account in any form since 2008, it seems they are more concerned with me 'fixing' the site, which of course I cannot do...

Re: Suspended Account

Top Contributor Alumni
# 4
Top Contributor Alumni

Like I said in the previous post, you need to clearly tell them your issues and how you cannot change a site you do not own or have any control over. Explain the campaigns containing these domains have been deleted, tell them everything you need to so that they understand very easily where you are coming from.

 

 

Re: Suspended Account

[ Edited ]
Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

This is the reply I have received this morning in response to an earlier email...my own thoughts in red...and bold

 

I'm really sorry about any inconvenience caused due to the delay in my response. Since, we are not operating on weekends, we were unable to respond to your email request on time. Neil, we sincerely appreciate your patience and understanding during this time.

 

Coming to your query, where you have mentioned:

 

1)" the site you talk of, no longer belongs to me, I have no idea how to fix this" I would like to inform you that I understand that you may not own these sites as you have mentioned, and so it's not possible for you to make changes at the moment, but all advertisers are responsible for the content they advertise - Except, that I am NOT actually advertising this site am I -, which includes the ads, keywords, and websites they choose to use - Again, I am NOT a user of this site.-

 

2)"you can also clearly see that I have attempted to remove the campaign and all related content on more than one occasion, you must also be aware that both the sites you mention are or were owned by the instigator or Spider Web, Kimball Roundy, and any direct activity regarding either site is down to Mr Kimball himself and no other Adwords user has the ability to make the changes you have requested".

I would like to inform you that Pausing or deleting the affected campaigns, ad groups, or websites won't remove the suspension status - I did not delete them in response to being suspended, I deleted them 4 years before Google decided to suspend my account - . In other words, we can no longer accept any ads promoting the suspended sites until those suspended sites comply with our advertising policies - Again, except, that no one here is wanting to or actively promoting/advertising those sites -.

I, understand that it will be a real task for you but unless changes are made there is not much that can be done from our end. And I appreciate your cooperation - How exactly am I meant to co-operate with a demand that I cannot meet - in this matter and apologize for this inconvenience.

 

Kind Regards,

 

---

 

 I would like to inform you that I understand that you may not own these sites as you have mentioned, and so it's not possible for you to make changes at the moment - So how do they expect me to comply when their response is - unless changes are made there is not much that can be done from our end 

 


How exactly am I supposed to make changes to a website I do not own? What am I supposed to do in order to comply?

 

I would like to inform you that Pausing or deleting the affected campaigns, ad groups, or websites won't remove the suspension status - I did not delete the campaign because if got caught out advertising unsuitable sites, I deleted it because I no longer wanted to be a part of it, and I did this some years before Google have suspended the account, on my own merit without input from them.

 

there is not much that can be done from our end - Surely this has to be nonsense? if they cannot do much, then who actually has the power to fix this? How can I get in touch with someone who can apply some sense and logic to this situation?

 


Again I re-iterate, it is not Google’s position to dictate what a site holds or how it is run, surely their limit lies on how the account holder chooses to advertise any particular site? Why would anyone want to make changes to a site they do no advertise? If I am in breach of advertising policy, then surely I need to be advertising something or promoting something?

 

Surely someone can see the ridiculousness of this situation???

 

Thanks

 

Re: Suspended Account

Top Contributor
# 6
Top Contributor

Hello happyontheplane;

I will answer quickly; since I am on the road, and elaborate later;

 

The site that you owned in the past, MUST be brought into compliance before you be un-suspended. I understand that at the moment, you have no control over its content, however this is a fundamental requirement by Google.

I will elaborate later..

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Suspended Account

[ Edited ]
Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

Hi Moshe thanks for the response, I am not sure how this can help me, but I look forward to your elaborations...

 

I am still confused as to how exactly this actually matters if the account in question is not actually promoting the site in question...you cannot be breaking any rules regarding advertisement if you are not making any active promotion of the site...ie not advertising it...

 

Further, I NEVER owned that site nor did I manage its content...

 

thanks

 

 

Re: Suspended Account / past landing page violation

Top Contributor
# 8
Top Contributor

Hello again happyontheplane;

I have just arrived, and did not get into all the details of your post.... (Tired and exhausted.....)

 

However, I understand that in the past (2008), you advertised a landing page, that was found in violation of Google Policy.

Later, you unlinked this landing page from your account. But, unlinking was at a time when the landing page had been already found in violation.

 

In this case, un-linking the URL did not help much, since it had been found in violation. Hence, you were suspended.

Google's policy is that if a landing page found to be in violation; unlinking the URL, or deleting the campaign, or selling the domain, do not release the advertiser from its responsibility.

 

 

That's Google way of saying: "watch what you are going to advertise. If you advertise a URL in violation, - you might be suspended!

 

-Moshe

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Suspended Account / past landing page violation

[ Edited ]
Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭

Hi Moshe, thanks for the reply...

 

No you have it wrong, in 2008, the page was accepted and not in violation of any Google policies, they allowed the promotion/ads and took money for them from myself and a good many other  folks i would presume...

 

In 2008 I ceased the promotion of the site myself without any input from Google, and paused and then deleted the campaign from my account...

 

Now in 2012, the pages in question, remember that I have not promoted for over 4 years now, seem to have fallen into redemption with their respective registrars, and remember these pages were never owned by myself and I had never had any part to play in their content, and now Google feel that those pages are not 'safe' and do not show valid content. While this may be true in itself regarding the pages, this has nothing to do with me, because, and here it is, I am NOT actively promoting those pages and have not been since 2008, the removal/deletion happened way before Google decided they did not like the pages...

 

To me this is all wrong, because it should not matter what is on those pages, it is irrelevant because no ads or promotion where going to those pages any way, if there was a valid and active ads campaign then yes I understand Google would want to intervene, but again i repeat, there is no active promotion of those sites from my part and has not been since 2008...So there is technically no violation to answer because no advertising is or was occuring and in the end, this is all that should matter, what is on those pages or how it is run is should not be a concern for Google because it is not their page, all that should be of interest to them and all they should have any power over is wether those pages are being actively promoted by anyone using Ad-words, nothing more...

 

Which like i said before begs the question of how you can be in breach/violation of advertisement policy when infact no advertising is actually occuring???

 

For example, imagine if one day in 2012 you were told, that in the winter of 2004 you were photographed on main street driving with wrong tyre design on your truck and unless you go back and modify the design (the tyres are no longer on your truck and no longer made) of the tyre, you are never going to be allowed drive down main street again.

 

Now you have no ability to modify the design cos you dont own the company and the tyres are no longer in production anyway and no one can buy them, and in addition to this, when the tyres where on your truck in 2004 they were valid and legal so you broke no road driving policies at the time...yet the towns sheriff still holds you to,' the only way we will let you drive in our town is if you modify the design of those tyres you once used for 2 months in 2004'...would you feel this was fair??? Would you feel the that sheriff is justified in holding your truck until you can provide proof that you have modified the design and all this so you can continue not to wear those tyres on your  truck just like you have since 2004???Does this sound like a logical and sensible path to take??? Or in reality, should it only actually matter to the sheriff if you are actualy caught in active posession and use of said tyres whilst driving down his main street in winter, in 2012???

 

Or what if the sheriff decided he didnt like the blue colour of the truck in 2004 and told you unless you can prove its a different colour your not going to be allowed to drive through the town in that truck? A truck you have not driven for some years because you no longer own the truck, the truck has been crushed...but the sheriff is holding firm in his demand to obtain proof the truck is not longer blue, would you find this fair???Would this be a sensible path down wich to travel? Or as I do, would feel that the sheriff is just slightly a little out of touch with the reality of the situation???

 

You see the problem now? and you can see the preposterous position that Google have put us in???

 

Thanks

Re: Suspended Account / past landing page violation

[ Edited ]
Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭

Hi Moshe again thanks for the posting, I have just re-read the post and just wanted to bring this up...and I know this is not necessarily your own opinion here so am not aiming this statement at you...

 

'unlinking the URL, or deleting the campaign, or selling the domain, do not release the advertiser from its responsibility.''

 

 

This I find utterly outrageous, at which point do Google stop becoming an advertising vehicle and become the internet police?

 

As I have stated, all that should be of concern to Google is; that there is no active campaign being pursued in regard to such a webpage or domain...the rest is irrelevant...

 

If you are found in breach and you cease to advertise for the site or domain they find in breach, then you are no longer in breach...As long as you cease any promotion of the site (or of course fix it if you wish to continue promotion) then how are you in breach? IF you are not advertising, then the state of the site is irrelevant surely…

 

if you sell the domain and you are no longer responsible for its content, and as long you no longer promote that site then you are not in breach of advertising policy, because you are not actually advertising it…Again, what is this to do with Google? If you are not actively pursuing a campaign then that is all that should matter to them…

 

As for responsibility, at some point Google have to accept that they cannot hold someone responsible for a page or content indefinitely when the persons either no longer promote that site, no longer own it and no longer promote it, again, all that should matter is that any site they disagree with, is not being actively marketed via Ad-words…the rest is in my opinion a step too far and beyond their remit and they have no right to impose their own values on a website, its owner or its content unless it is being actively campaigned via Ad-words.