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Understand Google's advertising policies, including ad approval status and account suspension
Guide Me

Suspended Account

# 1




         I'm a new account.  I took a class last week to learn how to set up an account.  I asked my husband to fill in the billing information but he got an error when completing the form so I put my billing information in the primary and left his as the secondary.  The campaign ran for two days then I got the following messages.  I have no idea what we did wrong so I would just like some clarification so I can take corrective action.


          Any help would be greatly appreciated.


Theresa Boedeker




Dear AdWords Advertiser,

We periodically review accounts for security purposes and to verify billing
information. As a result of this review, your account and any related
accounts have been suspended, and your ads are no longer running on Google.
If you believe your account was suspended in error, please contact us
through the AdWords Help Center.

The Google AdWords Team

2nd message

Dear Advertiser, Thank you for your email.

*** Please do not respond to this system-generated email. ***

While reviewing your account, we found violations of our AdWords policies
in this or a related account. As a result, your account has unfortunately
been suspended, and your ads will no longer run on Google.

For information on the terms associated with AdWords account use, please
review our Terms and Conditions at:

If you have a prepaid balance remaining in your account, you can request a
refund at any time by following the instructions at:

If you believe that you meet all of our Terms and Conditions and want to
make an appeal, fill out the following form:

Please be aware that we can't process your request unless our Terms and
Conditions are met.

We appreciate your cooperation.

The Google AdWords Team

1 Expert replyverified_user
Marked as Best Answer.
Accepted by joshuasingh (Google Employee)
September 2015

Re: Suspended Account

Top Contributor
# 2
Top Contributor

Hello there;
Please fill in this form;
A specialist will review the case;

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
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