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Understand Google's advertising policies, including ad approval status and account suspension
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Suboxone doctor ads rejected

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I write for TheFix.com and PsychCentral.com among other addiction-related sites.  I receive several emails daily from people addicted to pain pills searching for a suboxone-certified physician.  I decided to set up a list of all the directories, and keep it up to date.

 

My ads were rejected.  I do not sell medication or refer to those who do--- the ads clearly state that they are to 'find certified doctors.'  I have run many other ads, back when I was accepting such patients-- and they were always approved (now I'm at the cap, and have 80 people on a wait list;  people are desperate and cannot find docs in their areas).

 

I also wonder why my ads for help finding a suboxone physician were not approved, wheIn ads for suboxone film are some of the most common ads I see. 

 

I have received many comments from people, writing 'thank you for posting the site-- it is much needed'-- why won't google approve it?  Yes, I have read through the policies;  I asked for an exception, which is what I have always done in the past with good success.

 

Thank you.

1 Expert replyverified_user

Re: Suboxone doctor ads rejected

Follower ✭ ✭ ☆
# 2
Follower ✭ ✭ ☆

Hi, sd5110!

 

Have you receieved any information back from the exception you requested?

 

Best,

 

LindzB

Google AdWords Specialist

Marked as Best Answer.
Solution
Accepted by Zee (Community Manager)
September 2015

Re: Suboxone doctor ads rejected

Follower ✭ ✭ ☆
# 3
Follower ✭ ✭ ☆

Hi again!

 

If you still haven't heard back from the exception request, I'd suggest calling us at 866-2-GOOGLE. Because exceptions are reviewed on a case-by-case basis, the Community forum might not be the best medium for your question.

 

Thanks!

 

LindzB

Marked as Best Answer.
Solution
Accepted by MosheTLV (Top Contributor)
September 2015

Re: Suboxone doctor ads rejected

Google Employee
# 4
Google Employee

Hi sd5110,

 

I agree with LindzB.  Pharmaceuticals are a very sensitive area.  Advertisers need special permission to run ads containing drug names, and even to use drug names as keywords in some cases.  The best way to get this set up is to contact support directly.  I can't promise that your use case is even allowed -- I'm trying to find out more on exactly what those rules are -- but the support team should be able to connect you to the people who make those decisions.

 

You can read more about our health- and medicine-related policies on this page.  Unfortunately, the page doesn't say anything about doctors and clinics at the moment.  I'm trying to get that fixed, but it's slow; that sort of thing takes buy-in from policy, editorial, legal, ....

 

Laura

AdWords review engineer

Re: Suboxone doctor ads rejected

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

so how are all his competitor doctors allowed to advertise suboxone as a keyword?