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Someone else running my ads

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Google Adwords is allowing a ad that supercedes my own ads to run on google searches without my permisiion that redirects to my website. While the ad is not derogetory in nature it runs in place of my own ads that i created and manage through google adwords, the ad in question has no offer in it and it is causing me to loose phone calls for my business. I spoke with Google adwords and the best that they can do is email the administrator of the account that is using my business name and website without my permission and see if they will contact me in order to resolve this, google will not shut the ads down even though they know the ads are not coming from me and my business.They will not escalate this to a supervisor or anything, it has forced me to shut down my advertising campaign with them causing me to loose a great deal of possible business.They are neglegent in allowing these ads to run when they have the account holder information and it is not me,I have worked extremely hard over the last two years to have a dominant web presence online and this is completly irresponsible for them to one put my physical address on the net when i work out of my home and two take monies from someone else that may not know that they are advertising for my business inadvertantly. I have emails from their reps explaing what they are doing but this is obsurd.

4 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by Zee (Community Manager)
September 2015

Re: Someone else running my ads

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭

It was corrected by emailing the admin so i am told, but i do believe that there is more to it than that. Now my ads appear with a blue ballon with is indictive of being a adwords express ad but i know the ad was created in adwords referring to my ad that is running now, so i do not know  who to believe.

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Re: Someone else running my ads

Top Contributor
# 2
Top Contributor
This isn't the first time I've heard about this kind of thing happening. Very off.

On one hand, you can be happy that they are paying for traffic to your site, but on the other hand, you can't control the message.

Do you know who they are? Are they a previous employee or agency that managed your account? Unless you run some sort of affiliate program, there's no real reason for someone else to do this (other than to pay to annoy you).

the destination URL, is it a redirect of some sort?

How long has it been going on?
I guess all you can do now is wait until Google let the admin know and hope they can understand that they're wasting their money.

Re: Someone else running my ads

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Cofidentiality sucks when like you say i can not control the message of the ad. So what do you do call the attorney generals office of your state and sic them on google for all i know its google doing this to manipulate me somehow, that somehow being just shut your campaign off and go to yahoo and bing at least if i run with them i get two search engines for the price of one. They did email admin of the person or persons running the campaign for the same ad space and who's to say that they will contact me when they find out their paying for my worthless ads.

Re: Someone else running my ads

Top Contributor
# 4
Top Contributor

Hmm...interesting ...This "phenomenon" is gaining presence...Google should take a stand...We have had two other similar cases:

 

  1. Competitors Double Serving and Clicking on Ads
  2. Ads preempted by malicious third party - This one was submitted to Google for a review by a specialist.


Let's see how Google responds to the second one.

 

-Moshe

 

 

 

 

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Someone else running my ads

Community Manager
# 5
Community Manager

Hi protec01,

 

I'm escalating this issue to our technical specialists. You should hear from them soon.

 

Best,

Mini

Re: Someone else running my ads

Top Contributor
# 6
Top Contributor
Hi Mini;
There is another thread, escalated on the same exact topic. I would be interesting to hear Google's response:
https://www.en.adwords-community.com/t5/Ad-Approvals-and-Advertising/Ads-preempted-by-malicious-thir...

@Mini wrote:

Hi protec01,

 

I'm escalating this issue to our technical specialists. You should hear from them soon.

 

Best,

Mini


 

 

 

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Someone else running my ads

Explorer ✭ ✭ ☆
# 7
Explorer ✭ ✭ ☆

Just a stab in the dark here, did you at any time sign up with Affiliate networks for advertising? The way they run their campaigns on Adwords includes a redirect so that they can capture information related to clicks etc that happen through their efforts.

If this is true, please contact the said person and make sure that they don't advertise on Google Adwords since by doing this you're in violaiton of the double serving policy.

 

Hope this helps.

 

 

Re: Someone else running my ads

Google Employee
# 8
Google Employee

Hi protec01,

 

Do the ads being run by someone else include your business name or any other trademarks belonging to you?  If so, you may be able to file a trademark complaint.  First you should read our trademark policies and see if what they're doing really is a trademark violation in your country.  You can find the policies and the complaint form on the AdWords help center.

 

Laura

AdWords engineer

Marked as Best Answer.
Solution
Accepted by Zee (Community Manager)
September 2015

Re: Someone else running my ads

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭

It was corrected by emailing the admin so i am told, but i do believe that there is more to it than that. Now my ads appear with a blue ballon with is indictive of being a adwords express ad but i know the ad was created in adwords referring to my ad that is running now, so i do not know  who to believe.

Re: Someone else running my ads

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭
Hi Protec01, I am currently facing similar problems and was wondering if you've ever figured out what who was serving ads for your website. Thanks in advance, I will be very gratefull for your response.