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Understand Google's advertising policies, including ad approval status and account suspension
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Site suspended to to Malware?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Got this email this morning.

 

Customer ID: xxx-xxx-6140

Hello,

We wanted to alert you that one of your sites violates our advertising policies. Therefore, we won't be able to run any of your ads that link to that site, and any new ads pointing to that site will also be disapproved.

Here's what you can do to fix your site and hopefully get your ad running again:

1. Make the necessary changes to your site that currently violates our policies:
    Display URL: wheretostay.com
    Policy issue: Malware
    Details & instructions: http://support.google.com/adwordspolicy/answer/1308246?hl=en&utm_source=policy&utm_medium=email&utm_...
I read all the URLs and looked for clues. I check GWT daily and GWT shows no security issues. I also checked the following:

Sucuri: http://sitecheck2.sucuri.net/results/www.wheretostay.com
RedLeg: http://aw-snap.info/file-viewer/?tgt=http%3A%2F%2Fwww.wheretostay.com+&ref_sel=Google&ua_sel=ff&fs=1
Google: http://safebrowsing.clients.google.com/safebrowsing/diagnostic?site=wheretostay.com
SparkTrust: http://www.sparktrust.com/scanresults?refresh_cache&host_name=www.wheretostay.com
AVG ThreatLabs: http://www.avgthreatlabs.com/website-safety-reports/domain/wheretostay.com#analytics

 

All checks say site is safe.

 

Please advise as I depend upon my ads running.

 

Thom

1 Expert replyverified_user

Re: Site suspended to to Malware?

Google Employee
# 2
Google Employee

Hi Thom,

 

Thanks for your question. I reached out to our support team and it appears that you have been in contact with them already. Has this issue been resolved? 

 

Please let me know if you need any additional assistance.