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Understand Google's advertising policies, including ad approval status and account suspension
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Site Suspended

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Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi, I would like to ask for some guidance.

 

I started my website in Sept 2014 and after some back and forth I managed to get approved by google adwors on what they defined that did not pass their policies.

 

My website www,amrfee.com has been publishing under my account from Argentina

 

Then this year I migrated my ads to a new account number within US and after some time it went suspended again.  I have been trying to appeal with no success from adwords 

 

Here is the original email from 2014 where they approved my account and site (sorry is in spanish)

 

Any suggestions?

 

El sep 18, 2014 3:02 PM, "Google AdWords" <adwords-noreply@google.com> escribió:


Hola:

Buenas noticias. Tras revisar su sitio, hemos concluido que el siguiente sitio cumple con nuestras políticas publicitarias:

ID de cliente: <edited by a Community Manager as noted below>
URL visible: amrfee.com

Si se ha rechazado alguno de sus anuncios sobre este sitio debido al incumplimiento de las políticas publicitarias, guárdelos de nuevo; de esta forma, se enviarán automáticamente para su aprobación. En la página siguiente se indica cómo modificar y volver a enviar anuncios para su aprobación:http://support.google.com/adwords/answer/116204?hl=es&utm_source=policy&utm_medium=email&utm_campaig....

Para revisar nuestras políticas publicitarias, visitehttp://support.google.com/adwordspolicy?hl=es&utm_source=policy&utm_medium=email&utm_campaign=sen.
.

Este mensaje se ha enviado desde una dirección de correo electrónico destinada exclusivamente a notificaciones y no admite mensajes de respuesta. Si desea ponerse en contacto con nosotros, utilice este formulario (debe iniciar sesión)https://support.google.com/adwords/contact/site_policy?hl=es&utm_source=policy&utm_medium=email&utm_.... Enhttp://support.google.com/adwords/answer/8206?hl=es&utm_source=policy&utm_medium=email&utm_campaign=... encontrará otras vías de contacto.

Atentamente,
El equipo de Google AdWords

 
Note: this post has been edited by a Community Manager, per Community Posting Guidelines, in order to protect privacy and account security. 
2 Expert replyverified_user

Re: Site Suspended

Rising Star
# 2
Rising Star
Hi Javier, how are things?

Although this e-mail can provide some information, Adwords policy changed a lot from 2014 to the present day.

You should have received an e-mail from the new account regarding the suspension for 2015. If you could find that and post it here, it would be of great help.

Also, if you've got your WEBSITE suspended but not your account, you should pause all campaigns that you have running immediately. If you keep pushing ads for review while your site is suspended, that could lead to account suspension, which usually means that the advertiser can no longer use Adwords.

Hope this helps.

Cheers,

Leandro Martinez | Basta1Click

Re: Site Suspended

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Hi leandrofm,

Well my account is suspended as well, may be for that as I did not pause the campaign.

Below you can find the latest email I get from google adwords. Any thoughts?
Should I open a new account and request my site to be reviewed?

Mientras revisábamos su cuenta, encontramos infracciones de nuestras políticas de AdWords en esta cuenta o en una cuenta relacionada. Por consiguiente, lamentamos informarle que hemos suspendido la cuenta, por lo que sus anuncios dejarán de publicarse en Google.

Para obtener información acerca de los términos asociados con el uso de la cuenta de AdWords, revise nuestros Términos y condiciones en: https://adwords.google.com/select/tsandcsfinder?hl=es-419.

Si posee un saldo prepago restante en su cuenta, puede solicitar un reembolso en cualquier momento mediante las instrucciones mencionadas en: http://support.google.com/adwords/bin/answer.py?hl=es-419&answer=1703646.

Si considera que cumple con todos nuestros Términos y condiciones y desea apelar, complete el siguiente formulario: https://support.google.com/adwords/contact/pf_suspended.

Tenga en cuenta que no podemos procesar su solicitud, a menos que se cumplan nuestros Términos y condiciones.

Le agradecemos su colaboración.

Atentamente.
El equipo de Google AdWords

Re: Site Suspended

Rising Star
# 4
Rising Star
Hey Javier,

Opening a new account will only get you suspended again, I would advise against that. We have to understand first what caused the suspension, for then take action on it and try to appeal, if that's the case.

Usually accounts get suspended from repeated violation of policies or an direct huge violation (like fraud and that kind of stuff).

This e-mail for the account suspension in my opinion is a little vague. It doesn't show the policy that was violated, keeping hard to know what should you change. Can you check on your e-mail if there's anything prior to the account suspension?

You can try and check your "Ads" tab inside adwords interface, on the column "Status" of any ad, there should be an chat icon there. Hovering the mouse on it usually it reviews the violated policy.

Leandro Martinez | Basta1Click

Re: Site Suspended

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
I think this email will give more details. But it is still vague.

At the bottom I am adding the comments on why the site is suspended according the ad "status"

Se suspendió su cuenta de AdWords por falta de cumplimiento de nuestra política de "Declaraciones falsas sobre personas, productos o servicios" relacionada con promociones poco fiables.
Incumplimiento de la política:
Promociones poco fiables

Acerca de este incumplimiento:
Por lo general, la suspensión de un anunciante debido a promociones poco fiables indica que existe un problema sustancial con la empresa misma, lo que constituye un riesgo inmediato para la seguridad de nuestros usuarios, ya sea con o sin conexión. Algunos ejemplos de comportamiento poco fiable incluyen: incentivar a los usuarios a que proporcionen dinero o información bajo pretextos falsos o confusos; presentar una identidad, un nombre de empresa o información de contacto falsos; cobrar por productos que habitualmente se encuentran disponibles de manera gratuita; y sitios de suplantación de identidad (phishing) que obtienen información de los usuarios.

Tomamos muy seriamente las promociones poco fiables y las consideramos una infracción flagrante de nuestras políticas. Para determinar si un anunciante o sitio es poco fiable, podemos revisar la información proveniente de varias fuentes, lo que incluye su anuncio, su sitio web, sus cuentas y sus fuentes externas. Los anunciantes o sitios que se consideren poco fiables se suspenderán de inmediato y no podrán volver a publicar anuncios en nuestras redes.

Consulte nuestra política en: https://support.google.com/adwordspolicy/answer/6020955.

Este anuncio no está permitido porque dirige a las personas a un sitio web suspendido.

Por qué ocurre esto: el sitio web anunciado infringe nuestras políticas publicitarias. Las palabras clave y los anuncios del sitio web recibirán el estado "sitio suspendido".

Qué hacer: busque en su correo electrónico un mensaje titulado "Su cuenta de AdWords: los anuncios no se publican debido a infracciones de las políticas publicitarias de AdWords". Lea la política que contiene el vínculo del correo electrónico y modifique su sitio web, de modo que cumpla con nuestras políticas. Una vez que corrija su sitio, envíenos un mensaje para que volvamos a revisarlo.

Re: Site Suspended

Top Contributor
# 6
Top Contributor

@Javier A;

As @leandrofm explained  any attempt to open a new account will result in a a suspension for good....

You should fix the issue, if possible,...

In your case, if I got the translation correctly, you were suspended due to "untrustworthy"  business.. In those cases you could be reinstated only if you change your business model. The current business model cannot be promoted on Google.

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Site Suspended

Rising Star
# 7
Rising Star

Hey Javier,

 

Exactly as @MosheTLV mentioned, it seems that your type of business or even maybe the language you used to published your content creates an untrustworthy atmosphere on the page.

 

Usually these kind of things happen when promoting affiliate products, miracle wight loss, work from home and earn XX per day and so on...if your content is related to that, maybe you're not eligible to advertise on adwords.

 

If you want to mention your page for us to take a look at, maybe it can help.


Leandro Martinez | Basta1Click

Re: Site Suspended

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭
my website is www.amrfee.com
we provide tourist and business Visa Services for travelers from US, Canada and Australia.
I charge a service fee for the service by adding additional support and features for our clients. These Visas can be get directly with no service fee directly from Government website.
in the website we make this statement very clear
thanks!

Re: Site Suspended

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭
Hi Guys,
Any suggestion?
Thanks!
Javier

Re: Site Suspended

Rising Star
# 10
Rising Star
Hey Javier,

I'm sorry this is not the answer that you were hoping for, but I personally have never seen accounts suspended due "Untrustworthy" come back. Maybe it's something related to how Google understand that thinking on the user side.

Really don't know how to help...

Leandro Martinez | Basta1Click