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Understand Google's advertising policies, including ad approval status and account suspension
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Site Suspended and I did not find any reason

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Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

We are a software development team and recently we have decided to use Adwords , but our web page is suspenden , we have read all the policies but nothing seems wrong

 

Our web page :

http://www.sordum.org/

 

All of our product are Portable , only one of them is commercial (AskAdmin) and here are our Ads

 

can someone tell us what is wrong Please

Thank you

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Accepted by topic author Tuncer B
September 2015

Re: Site Suspended and I did not find any reason

Top Contributor
# 11
Top Contributor

@Tuncer B ;

Google replied that the software promoted is violating the software principles policy -https://support.google.com/adwordspolicy/answer/50423?hl=en

 

Please review the Policy and make sure that all tools / software comply

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
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Re: Site Suspended and I did not find any reason

Visitor ✭ ✭ ✭
# 2
Visitor ✭ ✭ ✭
What does the notification e-mails say?

Re: Site Suspended and I did not find any reason

Top Contributor
# 3
Top Contributor

Hello,

 

Couple of things I found on the home page. As soon as the user enters the home page, there is an ad showing on top, which will take the user from your domain to another domain. It looks like a doorway page to me. You can find the policy details here: https://support.google.com/adwordspolicy/answer/190435?hl=en

 

Secondly, I could't find any physical address or some privacy policy on your site when you are collecting personal info via contact form.

 

My thoughts!

Pankaj

Re: Site Suspended and I did not find any reason

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
Thanks for the replies , it is very strange I have visited Our page again and everything seems normal there is no doorway , if you mean Adsense banner , is it prohibited to use Adwords with adsense ? (I don't think so)
Secondly we never collected Personal info via contact form Our contact for is just a wordpress plugin (Most used) and saves Nothing , we did not have a physical address because we did not live in only one country and our physical address always changes

Re: Site Suspended and I did not find any reason

Top Contributor
# 5
Top Contributor
Hello,

Can you share the exact email from Adwords support mentioning the exact reason of suspension by removing all personal info from there?

Re: Site Suspended and I did not find any reason

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

Hello,

We wanted to alert you that one of your sites violates our advertising policies. Therefore, we won't be able to run any of your ads that link to that site, and any new ads pointing to that site will also be disapproved.

Here's what you can do to fix your site and hopefully get your ad running again:

1. Make the necessary changes to your site that currently violates our policies:

     Display URL: sordum.org


     Policy issue: User safety
     Details & instructions: https://support.google.com/adwordspolicy/answer/50423?hl=en

2. Resubmit your site to us, following the instructions in the link above. If your site complies with our policies, we can approve it to start running again.

Repeated violations of our advertising policies could result in a suspension of your AdWords account, so it's important to address any issues as soon as possible by reviewing our policies. To learn more about AdWords suspension policies, please https://support.google.com/adwordspolicy/answer/164786?hl=en

Yours Sincerely,
The Google AdWords Team

Re: Site Suspended and I did not find any reason

Top Contributor
# 7
Top Contributor

What is the business model of this site? (In other words: How do you make money from this site?)

On one hand, the site has a collection of freeware, and on the other hand, it shows  pics of the Brandenburg gate and the German Reichstag ....  Smiley Surprised

I did not quite understand how those are connected in one coherent business model.

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Site Suspended and I did not find any reason

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

All of our softwares are Freeware Portables except one - AskAdmin (but anyone can use it without problem ,only two  functions are restircted) , and we have thought that Adwords can help us to improve our business (AskAdmin sales), We did not collect any softwares , as I said we are a Software development TEAM (All software is ours) some of our members live in germany and wanted to add some photos of Berlin , Berlin is a beautiful city  our only income is Adsense and Why we tied Adwords : to improve AskAdmin sales but our web page suspended without any Logical reason

Re: Site Suspended and I did not find any reason

Top Contributor
# 9
Top Contributor

Understood! (And I agree about Berlin as one of the greatest cities...  Smiley Happy )

We will escalate the case to a Google's Policy specialist, asking to recheck the case. However; Be patient. This is the holidays season.... Everyone is back only on Jan 6th.

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Site Suspended and I did not find any reason

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭

We can wait , Thank you very much , Liebe Grüsse