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Understand Google's advertising policies, including ad approval status and account suspension
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Site Suspended Due to Malware

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Our campaign have been repeatedly suspended due policy violation cause by malware. As many others that have the same issue, the site show clean from Google Webmaster, Google Safe Browsing and other malware cleaner. Even the hosting did not detected any malware and suspicious file. There was no downloadable files in the website nor other URL that link to other website.

 

Even the suspension was lifted, but after some times, the campaign suspended again for the same reason.

 

The website did get suspended by Google due to malware last year but we have clean the site and Google webmaster have reviewed and release the suspension just a few days after the incident.

 

We even migrated the domain to another hosting and redo the whole website with new templates and files.

 

Any advise will be good as we have done whatever we could.

1 Expert replyverified_user

Site Suspended Due to Malware

Top Contributor
# 2
Top Contributor

Read in this link about the process to appeal after malware;

https://support.google.com/adwordspolicy/answer/1308246?hl=en

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
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Site Suspended Due to Malware

[ Edited ]
Badged Google Partner
# 3
Badged Google Partner

Hello, you should try to use some advance antivirus/antimalware software like:

Spyware Doctor: www.pctools.com/spyware-doctor

Kaspersky Lab Internet Security: www.kaspersky.com/kaspersky_internet_security

Norton Internet Security: www.symantec.com/norton/internet-security

Lavasoft Ad-Aware: www.lavasoft.com/products/ad_aware.php

MacScan (for Mac users): macscan.securemac.com

 

Also make sure that malware is not hidden is one of your javascripts.

 

Tomáš