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Understand Google's advertising policies, including ad approval status and account suspension
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Serving Under Review

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi,

 

Posted the video 3 days ago and because of the word "revenge" (the video is a parody), my campaign status used to be "under review", it now has changed to "serving under review"... I don't understand what is going on, can someone help?

 

Thanks

 

2 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by Jon_Gritton (Top Contributor)
September 2015

Re: Serving Under Review

Top Contributor
# 2
Top Contributor

Hi SBTV,

 

Welcome to the community...!

 

Video ads takes longer time (days) to get approval.

 

Find more information about ad approval status here.

 

Hope this helps,

View solution in original post

Marked as Best Answer.
Solution
Accepted by Jon_Gritton (Top Contributor)
September 2015

Re: Serving Under Review

Top Contributor
# 2
Top Contributor

Hi SBTV,

 

Welcome to the community...!

 

Video ads takes longer time (days) to get approval.

 

Find more information about ad approval status here.

 

Hope this helps,

Re: Serving Under Review

Participant ✭ ✭ ☆
# 3
Participant ✭ ✭ ☆

Hello SBTV, 

 

Welcome to adwords community, 

You should contact with your adwords support team, he will help you shortly. 

Re: Serving Under Review

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

Thanks for your answers guys, I read the statuses document, none explain the "serving" directly followes by "Under review", I hope we re not in a loophole, eager to see this campaign start... I didn't know I could contact a team... I ll give it a go.

Re: Serving Under Review

Participant ✭ ✭ ☆
# 5
Participant ✭ ✭ ☆

Hello SBTV, 

 

Contact with adwords support team, Go with this link 

http://support.google.com/adwords/answer/1385067?hl=en

Re: Serving Under Review

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

If that happens to others, i ve been told by the support team that this is not unusual. You can call them and get them to do a manual review, it only takes 10 minutes.

Re: Serving Under Review

Top Contributor
# 7
Top Contributor

Hi SBTV, as said initially by info, video Ads can take up to 3 days to review so no, it's not unusual at all.  I've actually seen that they've been pretty good recently - I had one approved in just 24 hours the other day.

 

Jon

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