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Understand Google's advertising policies, including ad approval status and account suspension
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Serving Under Review

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi,

 

Posted the video 3 days ago and because of the word "revenge" (the video is a parody), my campaign status used to be "under review", it now has changed to "serving under review"... I don't understand what is going on, can someone help?

 

Thanks

 

2 Expert replyverified_user
Marked as Best Answer.
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Accepted by Jon_Gritton (Top Contributor)
September 2015

Re: Serving Under Review

Top Contributor
# 2
Top Contributor

Hi SBTV,

 

Welcome to the community...!

 

Video ads takes longer time (days) to get approval.

 

Find more information about ad approval status here.

 

Hope this helps,

Re: Serving Under Review

Participant ✭ ✭ ☆
# 3
Participant ✭ ✭ ☆

Hello SBTV, 

 

Welcome to adwords community, 

You should contact with your adwords support team, he will help you shortly. 

Re: Serving Under Review

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

Thanks for your answers guys, I read the statuses document, none explain the "serving" directly followes by "Under review", I hope we re not in a loophole, eager to see this campaign start... I didn't know I could contact a team... I ll give it a go.

Re: Serving Under Review

Participant ✭ ✭ ☆
# 5
Participant ✭ ✭ ☆

Hello SBTV, 

 

Contact with adwords support team, Go with this link 

http://support.google.com/adwords/answer/1385067?hl=en

Re: Serving Under Review

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

If that happens to others, i ve been told by the support team that this is not unusual. You can call them and get them to do a manual review, it only takes 10 minutes.

Re: Serving Under Review

Top Contributor
# 7
Top Contributor

Hi SBTV, as said initially by info, video Ads can take up to 3 days to review so no, it's not unusual at all.  I've actually seen that they've been pretty good recently - I had one approved in just 24 hours the other day.

 

Jon

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