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Sale of free items and official services policy violations ignored

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

My question is related to the following Google Advertisement, If you follow the following link you will be able to relate to my issue.

http://www.google.co.uk/#hl=en&tbo=d&output=search&sclient=psy-ab&q=passport&oq=passport&gs_l=hp.3.....

 

Please note that the Landing page (http://www.uk-passport.net/forms.html) is in clear violation of the 

Sale of free items and official services

http://support.google.com/adwordspolicy/bin/answer.py?hl=en&answer=189033

Which clearly states that:

1. They clearly mention that the original service is available for free or for a charge

2. They provide a working link to the official source with equal prominence at the point of entry to the service

I have added the Ad Link below for your reference:

http://www.google.co.uk/aclk?sa=l&ai=C1_UY6bkVUaj1EYS1rAfJoIHoAeberZID7tiX9FX6yuwNCAAQAVCwkqSuAWC7Bq... 

 

The landing page is in clear violation of the AdWords Policy, However the Google AdWords Team fails to take action on these accounts.

Why is there a difference between the AdWords Policy for them..

 

1 Expert replyverified_user

Re: Sale of free items and official services policy violations ignored

Top Contributor
# 2
Top Contributor

Hello Suprakash and welcome;

 

Many agencies offer assistance / help to fill in and file official documents for official government agencies, for a fee. (i.e as a paid service)

As long as the site includes an appropriate disclaimer and clearly explains the added value of the service provided (over the "government free service" ) - that is in compliance with the policy. (My view and understanding).

 

I checked both ads in the link you included. There was a clear disclaimer that these sites are NOT associated with the official passport service of the UK. In addition and there was a clear disclaimer about the additional (for fee) service the user pays for (in addition to any other fee charged by the government).

 

Hence; my view - these sites comply with the policy;

 

-Moshe

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
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Re: Sale of free items and official services policy violations ignored

Participant ✭ ✭ ✭
# 3
Participant ✭ ✭ ✭

Hi

 

Have you reported this to AdWords support? Probably, the machines just missed it and a human needs to point it out for them

Re: Sale of free items and official services policy violations ignored

Participant ✭ ✭ ✭
# 4
Participant ✭ ✭ ✭
So Moshe posts while I am writing, and he apparently did a more thorough job
(Moshe: are you in all time zones? ; )

Re: Sale of free items and official services policy violations ignored

Top Contributor
# 5
Top Contributor

LOLL; Smiley Happy

No. I haven't built a time machine yet... Smiley Happy  (I will explain you in private, how I do that without violating the  laws of physics...)

 


@David_Precisera wrote:

(Moshe: are you in all time zones? ; )



Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Sale of free items and official services policy violations ignored

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

I am sure you understand what is the difference between the Landing Page and Website URL,

Landing Page, that they are using in their ads are http://www.uk-passport.net/forms.html this landing page should not be allowed since this page is not compliant with the policy.

Website URL: http://www.uk-passport.net/ is compliant and Google should only allow this URL to be advertised. 

Re: Sale of free items and official services policy violations ignored

Participant ✭ ✭ ✭
# 7
Participant ✭ ✭ ✭

Hi Suprakash

 

this page is not compliant with the policy

 

What on that page (or: not on that page : ) do you think make it not in compliance with the policy

Re: Sale of free items and official services policy violations ignored

Top Contributor
# 8
Top Contributor

Hello again;

As you correctly pointed out, (and as I indicated in my original answer) - the policy clearly makes the difference between a landing page violation and a website (i.e. a domain) violation . In the case of "sale of free items and official services" - the policy refers to the "website".

 

I see your point. If a "common user" must check other pages (on this website) to figure that this is not an official website, but rather a private service - that could be misleading.

However, when Google checks for Policy compliance, it evaluates the overall site content and navigation, not just the landing page.

 

 

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Sale of free items and official services policy violations ignored

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭

Hi, 

 

In the Sale of free items and official services it clearly states that these policy have been created this policy to protect the users from being misled.

 

So, if you agree to the fact that a common user is not been provided with the information in the landing page, then what is the point in having the policy in the first place?

 

The last time I faced this issue, Google terms our issue as Landing Page Violation.

I have attached a mail from Google below:

 

Hello Suprakash,

Thank you for your continued patience while we reviewed your site for you. I am Kayo and it is my pleasure to be assisting you since Prashanti is away.

Am so very sorry for our inability to update you sooner though.

Suprakash, on reviewing your website our Specialists find that it is still in violation of our policy on the Sale of Official Services. In particular, the landing page https://xyz/IndexForm.aspx is missing an equally prominent link to the government's site at the same place as it's submission button at the bottom of the page. For more details, you can review our policy at: https://sites.google.com/a/google.com/policy-aw/sale-of-free-items 

Sincerely,

Kayo

 

Google Inc. |

 The Google AdWords Team |

  1-866-2-GOOGLE |

 adwords.google.com

© 2012 Google Inc. 1600 Amphitheatre Parkway, Mountain View, CA 94043

Re: Sale of free items and official services policy violations ignored

Top Contributor
# 10
Top Contributor

Well...This email you received is in response your your complaint about which site?

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
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