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STOP ADWORDS BILLING

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I don't ever recall signing up for Google Adwords but you guys are charging me $5 per month for something I didn't ask for.  I cancelled my card and the charge showed up again.  Because I have Google Pandora apparently that gives you access to my new credit card information and you kept right on charging me.  I did NOT authorize this. 

 

Very frustrated!!

1 Expert replyverified_user

Re: STOP ADWORDS BILLING

Google Employee
# 2
Google Employee

Hi Sally,

 

Thanks for posting your issue on our Community forum. However if you don't have a Google AdWords account (which I asked our Support Team to verify using your email address in your Community account), we would not be charging you any fees. If your referring to Pandora app that is available from the Google Play store, this is a 3rd party app which you will need to contact Pandora's support for assistance.

Re: STOP ADWORDS BILLING

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Well that's interesting because adwords says that they can't find an account for me either, and yet I still get this $5 charge. I am NOT referring to the pandora app. I get charged seperately my $3.99 for that. I'm not confusing the charges, they are plain as day on my statement.

Re: STOP ADWORDS BILLING

Google Employee
# 4
Google Employee

Hi Sally,

 

Thank you for the updated information. Can you post something from the billing email or statement showing that you are getting charged by Google. Without a reference to a Google product (i.e. AdWords), it's difficult for me to determine why you are being charged. If you do post the information, please do not include any personal or business contact info (account ID, phone number, etc).

 

Or you can use the Contact AdWords link in the upper right corner to talk to an AdWords Specialist to determine if you are being incorrectly charged for an AdWords account. 

Re: STOP ADWORDS BILLING

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
It just happened again....still no one at google will claim responsibilty and no one can seem to find out about this magical $5 charge. Adwords says it's not them and to call Pandora...Pandora says it's not them and to call Adwords...someone take responsibility!!


GOOGLE*SVCSAPPSSCOPEMountain View1396422000000



Apr2


GOOGLE*SVCSAPPSSCOPEMountain View



$5.00








Doing business as:

GOOGLE ADWORDS


1600 AMPHITHEATRE PKWY

MOUNTAIN VIEW

CA

94043-1351
UNITED STATES
Additional Information: 6223499371 ADVERTISING SERVICE
ADVERTISING SERVICE

Reference: 320140920153641296


Category: Business Services - Advertising Services

Dispute/Inquire about this Charge

Re: STOP ADWORDS BILLING

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

The same thing recently started happening to me.  My company is still on the free Google Apps account, and we've never used my account for AdWords, but I started having a $5 charge show up on my credit card bill every month.

 

 

GOOGLE*SVCSAPPSVIRTU Mountain View US REF# 6394793971 ADVERTISING SERV 05/02/14

$5.00

 

What's the origin of this charge?

Re: STOP ADWORDS BILLING

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭
Hi Alex,
I wish I knew...and more importantly I wish Google Adwords would be able to
find this charge and stop it. I call frequenty and talk to another person
who refers me to someone else...who refers me to someone else. No one
seems to be able to fix the charges and Google adwords has even gone so far
as to say 'It's not us...it must be pandora or wallet" or something else.
If you want the charges to stop, you may have to cancel your credit card.
Google will not help you.

Best of luck!

Sally

STOP ADWORDS BILLING

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

I am also getting billed by Google Services.  I need more information on a recent charge to my AMEX account.  Why is google not notifying me prior to a charge on my account.  

 

Signed:  Mr. Nickle A. Dime