AdWords
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Understand Google's advertising policies, including ad approval status and account suspension
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SITE SUSPENDED - HOW TO FIX IT ??

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi, I am working for a US client of mine, and had just started using Google Adwords for their Online Technical Support business, but within three days, I got an email stating that the site is suspended for User Safety policy violations. I have been asked to fix the violation and then submit the site for review. Can anybody help me please with understanding what I need to do in this case?

Re: SITE SUSPENDED - HOW TO FIX IT ??

Participant ✭ ✭ ✭
# 2
Participant ✭ ✭ ✭
Hi Deepak A,

You will need to ensure that your site complies with adwords policies. In your case the user safety policy.

Please refer to the link below and ensure you meet all the standards:
https://support.google.com/adwordspolicy/answer/1050602?hl=en

once you have met the standards you can submit your site for review.

Follow this link for fixing and submitting for a review a suspended site:
https://support.google.com/adwords/answer/1704383?hl=en#resubmit

Let me know if this helps!

Re: SITE SUSPENDED - HOW TO FIX IT ??

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Thanks Clynton. My problem is that I am probably missing out on where exactly am I violating the User Safety policy.

My site is :

www.itkarma.com

I would really appreciate if I can get some advise on what needs to be corrected, so that I can get it done and then resubmit for review. Thanks.
Marked as Best Answer.
Solution
Accepted by MosheTLV (Top Contributor)
September 2015

Re: SITE SUSPENDED - HOW TO FIX IT ??

Collaborator ✭ ☆ ☆
# 4
Collaborator ✭ ☆ ☆
Tech support is sensitive and controversial industry when it comes to advertising via adwords. Please go through these similar threads:-
https://www.en.adwords-community.com/t5/Ad-Approval-Policy/tech-support-industry-beware-of-google-ad...
https://www.en.adwords-community.com/t5/Ad-Approval-Policy/account-suspended-tech-support/m-p/236131...

Re: SITE SUSPENDED - HOW TO FIX IT ??

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Thanks Ahmed. However, the link provided by you relates to suspended "Accounts", but what I am facing here is an issue with the "Site". So, there seems to be a possible issue with the site which needs to be resolved.

The problem is - I can't understand what exactly is the issue??

Re: SITE SUSPENDED - HOW TO FIX IT ??

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭
Deepak I think you still not following the Policy because of that reason your account gets suspended we will let you know the Changes that you have to do in order to get this fixed even if you ask any of the Google Employee they wont be able to answer that which policy that you are violating because it took a while for us to understand the mistakes that we made in the past...Now for sometime We are able to run ads on google but Google system will monitor even your Phone number to make sure that any of the suspended account holders are still running ads that is how i got caught for now what you need to do is Just delete or cancel all other related account and Try to Fix the issue with your Main account which is the Only way to Get back in Business in TECH SUPPORT ADS in GOOGLE.

Reply Me If you are in a Need of Help.

MTG
Not an Expert But i am Talented With SIX SIGMA