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Reviews Extension Issues

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi everyone! I hope you are doing well. 

I want to ask about the Review Extension because I've seen that many people have been having problems since long time ago. 

I tried to set up Review Extensions from a third-part source and it says it has been disapproved. I've checked it, and even changed it and it is again disapproved. It says because of accuracy, but I've confirmed everything as best as possible and I don't see anything that doesn't reach the policies.

What should I do to get this fixed? 

Thanks in advance.

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by MosheTLV (Top Contributor)
September 2016

Re: Reviews Extension Issues

[ Edited ]
Top Contributor
# 2
Top Contributor

the best likely course would be to contact google-support.

generally, the review-extensions policies require an independent source
that focuses on the business as a whole and highlights something unique
about the business; not reviews by individual customers and not reviews
for any particular product or service.

for example, a local-magazine article that writes about how a local bakery won
a prestigious yearly award for the best new bakery or a national-newspaper that
writes about how a business publishes a monthly selling-guide that has helped
local farmers supply fresh fruit to local bakeries.

the local-magazine and national-newspaper would need to give
explicit permission to quote excerpts from their articles --
the issue of copyright law is usually involved and is another
indicator that the review is a good candidate for an extension.

typically, to pass the accuracy section of the review-extension policies:
- the review's content must be visible in the text on the source-page;
- the tone and content of the review must match the original-source;
- award-related reviews must include the time-period of the award;
- ellipses (...) must be used to show missing words or phrases in the
middle of the review with respect to the original source material;
- the review must reflect the overall content of the original-source page;
- the review must be less than 12-months old.

see also
https://support.google.com/adwordspolicy/topic/1308145
https://support.google.com/adwordspolicy/answer/3197294

View solution in original post

Marked as Best Answer.
Solution
Accepted by MosheTLV (Top Contributor)
September 2016

Re: Reviews Extension Issues

[ Edited ]
Top Contributor
# 2
Top Contributor

the best likely course would be to contact google-support.

generally, the review-extensions policies require an independent source
that focuses on the business as a whole and highlights something unique
about the business; not reviews by individual customers and not reviews
for any particular product or service.

for example, a local-magazine article that writes about how a local bakery won
a prestigious yearly award for the best new bakery or a national-newspaper that
writes about how a business publishes a monthly selling-guide that has helped
local farmers supply fresh fruit to local bakeries.

the local-magazine and national-newspaper would need to give
explicit permission to quote excerpts from their articles --
the issue of copyright law is usually involved and is another
indicator that the review is a good candidate for an extension.

typically, to pass the accuracy section of the review-extension policies:
- the review's content must be visible in the text on the source-page;
- the tone and content of the review must match the original-source;
- award-related reviews must include the time-period of the award;
- ellipses (...) must be used to show missing words or phrases in the
middle of the review with respect to the original source material;
- the review must reflect the overall content of the original-source page;
- the review must be less than 12-months old.

see also
https://support.google.com/adwordspolicy/topic/1308145
https://support.google.com/adwordspolicy/answer/3197294

Re: Reviews Extension Issues

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Thanks so much for your answer.