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Repeated Disaprroval - Invalid HTTP response code - Please help

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Dear community,

   I've created several ads for my client and all are disapproved.  The client's URL is www.navajorug.com and of course it contains keywords.  

I've chatted twice now with google folks, the first told me to remove all www. references to the URL... <there were none>

 

The second told me there was a HTTPS error... Of course there is, it's a HTTP site, not HTTPS.  None of the ad settings are set to HTPPS.

 

I don't want the account to be suspended, but I really don't know how to fix the problem. I am not using  a tracking template. I am using tracking code on SOME of the ads to see if that made a difference. It doesn't.  :-(

 

Authentic Navajo Rugs

navajorug.com

Antique & Contemporary - colors, sizes and designs for every home

 

Do you have any suggestions?

Thanks, DeAnne

 

 

 

 

1 Expert replyverified_user

Re: Repeated Disaprroval - Invalid HTTP response code - Please help

[ Edited ]
Top Contributor
# 2
Top Contributor

generally, google wants a 200-ok response-code.

the www version of the site is responding with a 302-moved --
the site url that responds with a 200-ok is without the www.

importantly perhaps, both https versions of that site are returning
with 301 and 302 moved responses, followed by a 404 not-found

page without any redirects/moves -- which is likely wrong twice.

if the https versions of a website do not exist, the
more normal response is 443 connection-refused.

the best likely course is to contact the hosting-company
and whoever is handling the site and server configuration.

only the url the owner wishes to display to users
should return a proper 200-ok response -- that is
the url that should be submitted for advertising
and used more generally to refer to the site.

Re: Repeated Disaprroval - Invalid HTTP response code - Please help

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Maybe I'm thinking too simply here.

How do I know what response code Google is getting?
When you click navajorug.com it takes you to the site.

I am not sure I understand what you've written. I don't have access to the website control panel, and am not sure how to explain it to the owner. :-(

Re: Repeated Disaprroval - Invalid HTTP response code - Please help

[ Edited ]
Top Contributor
# 4
Top Contributor

if the non-www version is being used then, the site may simply be slow --
try contacting the hosting company to ask if there are performance issues

and recontact google to ask for any additional details.

 

usually, google needs to see consistent 200-ok responses.

unfortunately, a browser normally does not
display response/status codes as google
sees them during a crawl -- at least not
without some form of browser debug-mode.

the original post mentioned the www version of the site.

the https issue should likely be corrected -- the hosting-company

should likely be informed that the https  versions of the site look

to be responding with improper status-codes.

 

Re: Repeated Disaprroval - Invalid HTTP response code - Please help

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
both www and non-www pages load fine and quickly when clicked.

No transactions are conducted on the site, therefore there is no certificate, and no HTTPS. Also, HTTPS is not selected as an ad option, only HTTP. So, I'm not sure what needs corrected.

I think I'll need to work with Google on this again.

Re: Repeated Disaprroval - Invalid HTTP response code - Please help

Top Contributor
# 6
Top Contributor
seeing the site ok in the browser does not
show the http-response-codes, which is
what google is flagging -- working directly
with google is likely best.

as an aside, despite the site not using https, at all,
the site is still responding with status-codes when
https is sent and requested -- this is normally wrong.

Re: Repeated Disaprroval - Invalid HTTP response code - Please help

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭
I spent probably 4 hours on chat w Google. For some reason google was combining the URL from this campaign WITH the URL from another campaign and was showing a URL like http://companyA.com/http://companyB.com and calling it invalid. Of course it would be!

Finally I decided to use the Client center (instead of the basic Adwords page) and set up individual client accounts. This solved the problem. Whew! Thanks everyone for your input.