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Remarketing audiences got dissaproved

Rising Star
# 1
Rising Star

I am promoting a website which is selling organic health products online, most of them are products like Pink Himalayan Salt, Organic Spirulina, Organic Vitamins, etc. 

 

We got great results from RLSA and Display remarketing, however, this week all our audiences were banned by Google because we were selling "medical products". We don't have any medical products, only health supplements. Did anyone solve the problem of this kind? 

Cheers, Alexey
UAWC Agency
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Accepted by topic author Alexey C
August 2017

Remarketing audiences got dissaproved

Top Contributor
# 2
Top Contributor

@Alexey C

Selling food supplements should not fall under "reveals medical condition", unless you claim cure / healing  properties (which is a violation, regardless of remarketing)

Contact support and ask to refer the case to a policy specialist;

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

View solution in original post

Marked as Best Answer.
Solution
Accepted by topic author Alexey C
August 2017

Remarketing audiences got dissaproved

Top Contributor
# 2
Top Contributor

@Alexey C

Selling food supplements should not fall under "reveals medical condition", unless you claim cure / healing  properties (which is a violation, regardless of remarketing)

Contact support and ask to refer the case to a policy specialist;

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Remarketing audiences got dissaproved

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

were you able to get this fixed.. i have the same problem