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Understand Google's advertising policies, including ad approval status and account suspension
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Rejection due to being listed as 'online pharmacy' which we're not.

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi all. We're an online healthcare consultation service, operating in Ireland. We offer prescriptions, consultation and home testing kits. The problem is that, our ads are being rejected by Google, as an 'online pharmacy', which we're NOT. Any ideas on how to tackle this issue?

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Accepted by MosheTLV (Top Contributor)
September 2015

Re: Rejection due to being listed as 'online pharmacy' which we're not

Top Contributor
# 3
Top Contributor

Hi Chrisa,

 

Did you check the specific requirement for Ireland as described in the policy related to healthcare and medicine (https://support.google.com/adwordspolicy/answer/176031?hl=en#country):

 

Policy.png

 

Pankaj

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Re: Rejection due to being listed as 'online pharmacy' which we're not

Top Contributor
# 2
Top Contributor
Please review the "online pharmacies" clause of the Policy;
It looks that Ireland is NOT on the list of countries, in which promotion of online pharmacies is allowed;
https://support.google.com/adwordspolicy/answer/176031?hl=en
Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’
Marked as Best Answer.
Solution
Accepted by MosheTLV (Top Contributor)
September 2015

Re: Rejection due to being listed as 'online pharmacy' which we're not

Top Contributor
# 3
Top Contributor

Hi Chrisa,

 

Did you check the specific requirement for Ireland as described in the policy related to healthcare and medicine (https://support.google.com/adwordspolicy/answer/176031?hl=en#country):

 

Policy.png

 

Pankaj

Re: Rejection due to being listed as 'online pharmacy' which we're not

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
Yes, thank you all for your answers. I did check it and that's my point - we are NOT an online pharmacy, but due to our products, Google 'thinks' we are.

Re: Rejection due to being listed as 'online pharmacy' which we're not

Top Contributor
# 5
Top Contributor
Well...I will rephrase: You can promote these products on Google ,only if you're a licensed online pharmacy (in countries listed)
Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’