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Understand Google's advertising policies, including ad approval status and account suspension
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Regarding Complaint

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# 1
Visitor ✭ ✭ ✭

 

How long is the wait for a response by GOOGLE to a complaint?  is there a way to track the status of a complaint? .  

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1 ACCEPTED SOLUTION

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Marked as Best Answer.
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Accepted by MosheTLV (Top Contributor)
April 2017

Regarding Complaint

[ Edited ]
Top Contributor
# 2
Top Contributor

specific tracking and time frame details

mainly depend on the type of complaint.

 

complaints concerning your ad-account are usually tracked by a ticket-number --
e.g.
Re: [0-0000000000000]

typically, a response is sent within three-business-days or so --

not counting weekends, holidays, or similar non-business-days.

complaints about others are mainly considered private/confidential -- typically,
only the specific person who is currently under investigation will be contacted

and could take many weeks to be fully addressed.

 

 

View solution in original post

Marked as Best Answer.
Solution
Accepted by MosheTLV (Top Contributor)
April 2017

Regarding Complaint

[ Edited ]
Top Contributor
# 2
Top Contributor

specific tracking and time frame details

mainly depend on the type of complaint.

 

complaints concerning your ad-account are usually tracked by a ticket-number --
e.g.
Re: [0-0000000000000]

typically, a response is sent within three-business-days or so --

not counting weekends, holidays, or similar non-business-days.

complaints about others are mainly considered private/confidential -- typically,
only the specific person who is currently under investigation will be contacted

and could take many weeks to be fully addressed.

 

 

Regarding Complaint

Top Contributor
# 3
Top Contributor

Depending on the type of complaint this could take weeks.

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Regarding Complaint

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

The Account Manager emailed me 3 weeks ago, advising me that I will get a credit of $300 to my advertising email account - STILL DO NOT HAVE MY MONEY.

I emailed him again this week to ask where my money is - NO REPLY from him.

Here is a copy of email from him for Proof:

From: Jhorich [mailto:jhorich.a@google.com] 
Sent: Wednesday, 7 March 2018 5:32 PM
To: Dragana E
Subject: RE: [9-9862000021018] Approval Needed for Google AdWords Campaign Improvements

Hello Ms Dragana,

You can expect the credit amounting to $300 for the new customer ID to be reflecting within 2-3 weeks.

thanks!
Jhorich