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Understand Google's advertising policies, including ad approval status and account suspension
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# 1
Visitor ✭ ✭ ✭


How long is the wait for a response by GOOGLE to a complaint?  is there a way to track the status of a complaint? .  

2 Expert replyverified_user
Marked as Best Answer.
Accepted by MosheTLV (Top Contributor)
April 2017

Regarding Complaint

[ Edited ]
Top Contributor
# 2
Top Contributor

specific tracking and time frame details

mainly depend on the type of complaint.


complaints concerning your ad-account are usually tracked by a ticket-number --
Re: [0-0000000000000]

typically, a response is sent within three-business-days or so --

not counting weekends, holidays, or similar non-business-days.

complaints about others are mainly considered private/confidential -- typically,
only the specific person who is currently under investigation will be contacted

and could take many weeks to be fully addressed.



Regarding Complaint

Top Contributor
# 3
Top Contributor

Depending on the type of complaint this could take weeks.

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
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Regarding Complaint

Visitor ✭ ✭ ✭
# 4
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The Account Manager emailed me 3 weeks ago, advising me that I will get a credit of $300 to my advertising email account - STILL DO NOT HAVE MY MONEY.

I emailed him again this week to ask where my money is - NO REPLY from him.

Here is a copy of email from him for Proof:

From: Jhorich [] 
Sent: Wednesday, 7 March 2018 5:32 PM
To: Dragana E
Subject: RE: [9-9862000021018] Approval Needed for Google AdWords Campaign Improvements

Hello Ms Dragana,

You can expect the credit amounting to $300 for the new customer ID to be reflecting within 2-3 weeks.