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Understand Google's advertising policies, including ad approval status and account suspension
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Re: HELP. Your Google AdWords account has been suspended for violation of Google's Advertising Polic

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I am experiencing the same problem.  I opened an AdWords account in September and was offered the $100 “special”  A few days after I started receiving “Do Not Reply” emails stating that I had violated their terms and conditions.  I have tried every phone number and continue to get the same automated message that leads me to their technical support site online.  NO HELP there.  I send my emails and receive the same reply. 


We're sorry to hear that you're experiencing difficulties with your AdWords account.


We’d like to let you know that your account is currently under review and we’re prioritizing this over other issues you may have written to us about. 

Our Specialists already know about this issue, and an investigation is underway. We periodically review accounts for security purposes and to verify billing information. We'll send you an update after the investigation is complete, typically within three business days.


Blah, blah, blah...  3 days later, I get a response stating that it is not a mistake and that because my billing information was not validated, I violated the terms and conditions. 


I am just a house-wife trying to get my business up and running.  Why is this so difficult?!?!?!?!

1 Expert replyverified_user

Re: HELP. Your Google AdWords account has been suspended for violation of Google's Advertising Polic

Top Contributor
# 2
Top Contributor

Hello bugadieu12
I understand your frustration and disappointment. However, billing /payment issues are account specific. Since we do not have access to the account we cannot help with that.

I will refer your case to a Google specialist.  However keep in mind, that Google does not disclose the reasons for suspension.

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
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