AdWords
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Understand Google's advertising policies, including ad approval status and account suspension
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Rakesh

N/A
# 1
N/A

I was sent an email a while ago asking me to confirm my name and age.  I thought it wierd that Google was sending me an email for something like this and did not reply back.

 

I have spoken with their reps many times the past seven years, and never had any problems with them.

 

Since I did not reply back to them, they cancelled our ads.  How do I get the ads reinstated?

 

Thanks,

 

MKA

1 Expert replyverified_user

Re: Rakesh

Google Employee
# 2
Google Employee

Rakesh,

 

On the email that was sent to you asking you to confirm your name and age, was there any other information in it? For example, was it a billing inquiry? Did it mention that your ads were in violation of any Adwords policy? Please clarify.