I was sent an email a while ago asking me to confirm my name and age. I thought it wierd that Google was sending me an email for something like this and did not reply back.
I have spoken with their reps many times the past seven years, and never had any problems with them.
Since I did not reply back to them, they cancelled our ads. How do I get the ads reinstated?
On the email that was sent to you asking you to confirm your name and age, was there any other information in it? For example, was it a billing inquiry? Did it mention that your ads were in violation of any Adwords policy? Please clarify.