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Protecting Passwords in Child Accounts

Top Contributor
# 1
Top Contributor

I work for an ad agency and we manage 1,000+ Adwords accounts in a My Client Center account.  When we have a new customer sign up, we first create the child account and then link it to our MCC.  What I'm trying to figure out is what to do when an employee quits.  We don't use custom passwords for each child account because it would be really hard to remember them (maybe the solution is to change this?) and since multiple employees work on each account, they login just using the 1 password.

 

I'm looking for a better solution though because now that we have 1 employee who no longer works here, technically she knows the password to every child account, and to change these all is going to be really really time consuming. 

 

What would be a better practice?


Joy Hawkins, Google My Business Top Contributor
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Re: Protecting Passwords in Child Accounts

Top Contributor
# 2
Top Contributor

Hi Joy,

 

Although I do not manage 1000+ accounts, I have a question.  If you're using an MCC, why can't you assign a separate Google login (manager ID) for each employee and when/if they leave the company, you revoke access?

 

Am I missing something here?  I would think this would also allow you to identify who is making certian changes (if needed) and easily manage access in situations like these.

 

-Tom

 

 

Tommy Sands, AdWords Top Contributor | Community Profile | Twitter | Philly Marketing Labs
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Re: Protecting Passwords in Child Accounts

Top Contributor
# 3
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Is it possible to create an account in our MCC without it's own login? We do have each employee have their own login to the MCC, but when we're adding a new client, I thought there had to be a specific email for each child account as well. I could be wrong.

Joy Hawkins, Google My Business Top Contributor
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Re: Protecting Passwords in Child Accounts

Explorer ✭ ✭ ☆
# 4
Explorer ✭ ✭ ☆

Hi,

 

To add to what Tom has already said, Yes, it is possible for you to give every employee access to your MCC account. However, what you need to do is this:

 

  • Each of your employees need to have Google accounts (Simplest way, get them to make Gmail accounts)
  • All of these logins should have your email address and phone number as the security for reseting passwords
  • Now, for every new client, Yes you will need to create a new account and link that to your MCC. However, your employees do not need to use this login to access the account, as they will have their own.
  • You would need to give the employees access to Google Analytics separately for each client on their accounts

 

Now when an employee does leave, you can terminate access to the MCC and change their login credentials and your accounts are secure.

 

Please let me know if you have any further queries on this.

 

Re: Protecting Passwords in Child Accounts

Top Contributor
# 5
Top Contributor

@Nikhill - this is where I run into an issue:

 

"Now, for every new client, Yes you will need to create a new account and link that to your MCC. However, your employees do not need to use this login to access the account, as they will have their own."

 

Someone has to create the account.  Currently we only have 1 of our employees doing that for every new client.  They are the ones responsible for setting up a new account and linking it every time we sign up a new client and this is where my problem lies.  When they leave, they know the password for every child account and could easily login to any of them, even if I terminate their access to the MCC .  The only way around this that I can think of is to have a system that generates super-secure random passwords for each child account and stores them in a database that only employees have access too.  


Joy Hawkins, Google My Business Top Contributor
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Re: Protecting Passwords in Child Accounts

Explorer ✭ ✭ ☆
# 6
Explorer ✭ ✭ ☆

Hey,

 

The password generator could work, but then the person creating the account would always know about it and can keep a copy if they wish to on another source.

 

Do you share these passwords with the client? You should ask the client to change these so your employees can't access them later. At the time, they should also reset the recovery options for these logins.

 

 

 

 

Re: Protecting Passwords in Child Accounts

Follower ✭ ✭ ☆
# 7
Follower ✭ ✭ ☆

Hi, JoyHawkins! Thanks for posting in the AdWords Community forum, and thanks to all the community members who have given great responses so far.

 

As a Google AdWords specialist, I can confirm that you actually don't need to have a login email address for each client account within your MCC. There is an easy-to-read article written about how to do this HERE

 

In addition, if you have certain employees that are managing some client accounts but not others, I would recommend NOT adding them as adminstrators on the MCC, but rather directly on the client accounts they are managing, so that if you need to , you, as the MCC admin, can terminate their access.

 

I hope this helps!

 

Best,

 

LindzB

Google Employee