AdWords is now Google Ads. Our new name reflects the full range of advertising options we offer across Search, Display, YouTube, and more. Learn more

Ads
4.4K members online now
4.4K members online now
Understand Google's advertising policies, including ad approval status and account suspension
Guide Me
star_border
Reply

Products being disapproved due to 'url issues' but I know for 100% certian that they are working

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I'm trying to add two new products to our Google shopping campaign but they are getting automatically disapproved due to 'The URL specified in your data feed wasn't working correctly when we reviewed this item.'

I know that the URLs worked, I've checked them!

Tried to resubmit the feed but automatic disapproval - what can I do?

Thanks

1 Expert replyverified_user

Products being disapproved due to 'url issues' but I know for 100% certian that they are working

Rising Star
# 2
Rising Star

Hi James,

 

That's frustrating. I've seen instances where URLs appeared to be working, but Google's robots weren't able to crawl them for some reason (e.g. code on the website preventing robots from crawling the site).

 

I recommend reaching out to Google support. You can reach them here: https://support.google.com/adwords/answer/7217785

 

Best,

 

John