AdWords
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Understand Google's advertising policies, including ad approval status and account suspension
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Policy violation: Malicious or Unwanted Software

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello Smiley Happy I just received this email but have no idea how to find out what this software is called or located so I can act on it. Its a WordPress site with the same pluggings for years while also using AdWords for years. Help would be great.

 

Hello,

We wanted to alert you that one of your sites violates our advertising policies. Therefore, we won't be able to run any of your ads that link to that site, and any new ads pointing to that site will also be disapproved.

Here's what you can do to fix your site and hopefully get your ad running again:

1. Make the necessary changes to your site that currently violates our policies:

     Display URL: graffitikings.co.uk

 

     Policy violation: Malicious or Unwanted Software
     Details & instructions: https://support.google.com/adwordspolicy/answer/6020954#311

 

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Marked as Best Answer.
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Accepted by MosheTLV (Top Contributor)
December 2016

Policy violation: Malicious or Unwanted Software

Rising Star
# 2
Rising Star

Hey Graffity, how are things?

 

This could be caused by some malicious file inside your server, and not necessarily through a plugin or something. Does anyone else have access to your server? Even you could have uploaded something to your wordpress site without knowing that it was infected.

 

Google have a very good page with a lot of steps for you to check and try to figure out what's going wrong, check it out: https://support.google.com/adwordspolicy/answer/1308246

 

It should help you find what you need.

 

Hope this helps.

_


Leandro Martinez | Basta1Click

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Marked as Best Answer.
Solution
Accepted by MosheTLV (Top Contributor)
December 2016

Policy violation: Malicious or Unwanted Software

Rising Star
# 2
Rising Star

Hey Graffity, how are things?

 

This could be caused by some malicious file inside your server, and not necessarily through a plugin or something. Does anyone else have access to your server? Even you could have uploaded something to your wordpress site without knowing that it was infected.

 

Google have a very good page with a lot of steps for you to check and try to figure out what's going wrong, check it out: https://support.google.com/adwordspolicy/answer/1308246

 

It should help you find what you need.

 

Hope this helps.

_


Leandro Martinez | Basta1Click

Policy violation: Malicious or Unwanted Software

Badged Google Partner
# 3
Badged Google Partner

Outbound links and content off-site can also trigger this warning. Sometimes it has nothing to do with your site at all. Definitely follow up with the link @leandrofm cited. Also follow up with Google support. It may take some time and a bit of back and forth, but if there's nothing obvious that stands out, they might be able to point you in the right direction.

Tom