AdWords
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Understand Google's advertising policies, including ad approval status and account suspension
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Please UNSUSPEND our account

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# 1
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Hi,

Google has suspended our account without any prior notice and have sent this mail after we reached out to the customer care.

"Having thoroughly reviewed your account again, our specialists have confirmed that were unable to unsuspend your account. At this time, no amount of changes to your ads/sites/account can be recommended, as the decision to suspend your account is final. Please refrain from opening any new AdWords accounts, as we will suspend any newly created accounts upon creation"

We cooperated fully with Google as and when they have advised us for something,please check our past record.They told us that there were "Brand" keyword issues which has violated the policy and we were ready to change it as it was a normal practice which other competitors were following to bring in calls and Google never contacted us to change or take action or inform regarding policy violation.

We have been running campaigns for more than a year and we request Google to unsuspend our account as we have already taken action against SEM who was taking care of our campaigns and we were not aware of such policy violation and as in the past will always abide by policies of Google.

It is a humble request to advise what all changes are required and we will do the needful basis which kindly unsuspend our account.


Regards,
Swapnil

1 Expert replyverified_user

Re: Please UNSUSPEND our account

Top Contributor
# 2
Top Contributor
Hi Swapnil,

Welcome to the adwords CommunitySmiley Happy

If Google already confirmed that you account will not be unsuspend then nobody will help you on this.
--Rakesh Kumar, AdWords Top Contributor , Twitter | Linkedin | Community Profile
Did you find any helpful responses or answers to your query ? If yes, please mark it as the ‘Best Answer’

Re: Please UNSUSPEND our account

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# 3
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Hi Rakesh,

Please advise how to start afresh by strictly following adwords policies.

Regards,
swapnil