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Understand Google's advertising policies, including ad approval status and account suspension
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Please Help Me! "Google AdWords account has been suspended because your billing..."

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Dear everyone,

 

We have opened a new account, and we received the suspended message in the Campaign Page saying 

"Your Google AdWords account has been suspended because your billing information in this or a related account could not be verified."

 

Ok, so we think we may need to change the payment method to match the billing but it is not working. (We now use the business bank account with verified the test deposit). So then we call google adwords-support, but they replied they have no idea and said will send the to the specialists to review and tell us what do to as all representatives say they have nothing to do with it! Smiley Surprised So when we get the email, we received the same message

 

"While reviewing your account, we found violations of our AdWords policies in this or a related account. As a result, your account has unfortunately been suspended, and your ads will no longer run on Google."

 

but without stating what we have violated and all the Ads are approved.

 

We are now very frustrated don't know what to do to unsuspended. We also like the another user that we really want to use google service be marketing our business but now we just kept being suspended. Really so upset. So someone can help.

 

Sigh...

 

 

 

 

2 Expert replyverified_user

Re: Please Help Me! "Google AdWords account has been suspended because your billing..."

Top Contributor
# 2
Top Contributor

Hi kittlily,

 

First, one question. Do you actually have more than one Google AdWords account? If you do, delete one of them. It against AdWords policy to have more than one account for the same business entity.

 

Please post back here. It will help us answer your question if you answer this one question first.

 

Best of Luck!

 

Pete

 

petebardo -- Deadhead doing AdWords

Re: Please Help Me! "Google AdWords account has been suspended because your billing..."

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Dear Pete,

 

Thank you so much for your reply!

 

For myself. our own company using our company's email address and company website set up the account. While you are asking this, I don't know if it matters. As my fd has his own company account for advertising his company (B).

 

But the situation is that we did tried to use his credit card information during register. But later on, we deleted his credit card information already and then we use back our Business Bank Account as the primary payment. Does that count as violation?

 

Regards,

Kittylily

Re: Please Help Me! "Google AdWords account has been suspended because your billing..."

Top Contributor
# 4
Top Contributor

Hello again kittylily;

Please share your web-site URL so we can have a look 

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Please Help Me! "Google AdWords account has been suspended because your billing..."

Top Contributor
# 5
Top Contributor

Hi kittylily,

 

I'm still confused. Is there more than one AdWords account advertising the web site? Is the same payment information used in more than one account for more than one web site the promotes the same products?

 

Are you using the same Business Bank Account as primary payment method for more than one account?

 

This could represent a violation of the double-serving policy. Do you have more than one account that has been suspended?

 

Cheers!

 

Pete

 

petebardo -- Deadhead doing AdWords

Re: Please Help Me! "Google AdWords account has been suspended because your billing..."

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

Dear MosheTLV,

 

do you mean our website? As all content is written in Chinese, I don't know if it is okay?

Re: Please Help Me! "Google AdWords account has been suspended because your billing..."

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

Dear Pete,

 

Our website "A" only use one account promoting. We did previously used our fd's credit card information during our registration. While our fds company "B" is also using Google Adwords. Their products not exactly the same but quite related our products.

 

Company B did opened the account before us. After registered, we changed back to our own Business Bank Account, and also verified throguh small amount verify tested.

 

So I don't know if we would violate due to this action. And if so, how can we resolve this? Coz the two accounts do promoting a unique website seperately!

Re: Please Help Me! "Google AdWords account has been suspended because your billing..."

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

I have problem with google adwords. this is our fist time to use it.

 

I have receive free coupon $100 from my hosting provider. (I have been in that hosting provider for 3 years+)

Now when I claim the coupon Google says.

I have violate the adwords rule.. and my account will be suspended.. what is going on here.

I am in Indonesia and I can't go to google office.. I have explained that the coupon is I got from my hosting provider in US. they says that coupon could be sold and sold coupon is violating google.

 

I really wish to know.. what's wrong with all of these.. why suddenly this happens to my first experience..

Till now the email is still goin on..

 

I ask my hosting provider to help..

 

Is there anything that we can do... we are helpless by now..