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Pharmacy Certification

K S
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# 1
K S
Visitor ✭ ✭ ✭

After a process that took almost 2 years, National Animal Hospital was awarded the Vet-Vipps accreditation on April 29, 2016. The accreditation is easily verified on the NABP.net website. 

 

Support asked me to fill out the pharmacy application on May 2nd and a second time on May 9th.  Over the last 2 weeks I have made at least 6 calls to find out why our ability to advertise has been delayed. Each time I was told that a specialist would call me back within 2 hours.  I have never received a return call for any one of my calls.  Today I called and was told the same. And much to my disappointment, once again I did not get a return call as promised.

 

I checked my Adwords account this evening and found that my Ads were disapproved because certification was required.

 

Since we are Vet-Vipps accredited, what other information does google require in order for my company to start advertising? Could there be other reasons for the delay?

 

 

 

1 Expert replyverified_user

Re: Pharmacy Certification

Top Contributor
# 2
Top Contributor
Hi there;
Please share the website URL
Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
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Re: Pharmacy Certification

K S
Visitor ✭ ✭ ✭
# 3
K S
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Re: Pharmacy Certification

Top Contributor
# 4
Top Contributor
OK;
I found your certification. Let me check with Google on that.
Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
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Re: Pharmacy Certification

Top Contributor
# 5
Top Contributor

@K S;

Google updated that a Policy specialist is looking into the case (including the documentation / certification you provided).

Some patience please. It could take a few days.

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Pharmacy Certification

K S
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# 6
K S
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It has been 3 weeks and still no word. Is there anything I could be missing?

Re: Pharmacy Certification

Top Contributor
# 7
Top Contributor

Ohhh... This should have been resolved a long time ago. You shouldn't  have waited that long.

Let me check with Google, and ping me on Thursday I didn't reply by then.

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
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Re: Pharmacy Certification

Top Contributor
# 8
Top Contributor

@K S;

Hopefully last step.... 

A Google specialist  who has been assigned to look into the case asked that you would  fill (again?) this form.

https://support.google.com/adwords/troubleshooter/6099627?rd=1.

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
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Re: Pharmacy Certification

K S
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# 9
K S
Visitor ✭ ✭ ✭
All Done.

Here is the response:

"You will receive an acknowledgement email shortly. Please allow up to three business days for the review of the application to be completed. When we have completed this review we will update you with the outcome."

Thank you for all your help.

Re: Pharmacy Certification

[ Edited ]
Top Contributor
# 10
Top Contributor

@K S;

Google updated that the issue is now resolved and you are clear to go with your online pharmacy;

Good luck;

Come back, and visit  the community from time to time and let us know about your progress. 

 

 

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’