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Understand Google's advertising policies, including ad approval status and account suspension
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Our account under review many times now suspend with no reason

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Dear all

 

We have domain site https://orchard.vn for Perfume & Cosmetic business

 

1. We suspend before about Counterfeit Products Policy, but we solved with Google, but all our account have suspend and not open

 

2.  Now when we create new account on MCC and have some problems. The first my account under review for billing and securities when i change anything on this. Now this account suspend with no reason

 

We just want to know what exactly problem we have and how to fix it to run with Google again.

 

 

1 Expert replyverified_user
2 ACCEPTED SOLUTIONS

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author Dat N
September 2015

Re: Our account under review many times now suspend with no reason

Top Contributor
# 2
Top Contributor

Hi @Dat N,

 

When an account gets suspended for any reason, it must first be fixed. Creating a new account in the hope avoiding the suspension is not a solution at all. All such account would eventually get suspended. 

 

I would advise you to connect with AdWords Support Team and rectify the issue with first account first. If an account has been suspended, you must have got an email notification. You can refer to that to find the actual reason of suspension. 

 

Alternatively, you can also enable 'Policy Details' from the Columns > Modify Columns > Attributes > Policy details, from the Ads tab. It will give you an idea about the violation of policy. 

 

All the best!

 

Thanks
Ratan Jha


About Me: Community Profile | Ratan Jha INC. | Splashsys Webtech
If this or any other post solved your question, do not hesitate to accept it as the solution.

View solution in original post

Marked as Best Answer.
Solution
Accepted by topic author Dat N
September 2015

Re: Our account under review many times now suspend with no reason

Top Contributor
# 4
Top Contributor

Congrats!  Smiley Happy 

 

But make sure to avoid creating multiple accounts for the same business. 

 

Happy Advertising !

 

Thanks
Ratan Jha

 

 


About Me: Community Profile | Ratan Jha INC. | Splashsys Webtech
If this or any other post solved your question, do not hesitate to accept it as the solution.

View solution in original post

Marked as Best Answer.
Solution
Accepted by topic author Dat N
September 2015

Re: Our account under review many times now suspend with no reason

Top Contributor
# 2
Top Contributor

Hi @Dat N,

 

When an account gets suspended for any reason, it must first be fixed. Creating a new account in the hope avoiding the suspension is not a solution at all. All such account would eventually get suspended. 

 

I would advise you to connect with AdWords Support Team and rectify the issue with first account first. If an account has been suspended, you must have got an email notification. You can refer to that to find the actual reason of suspension. 

 

Alternatively, you can also enable 'Policy Details' from the Columns > Modify Columns > Attributes > Policy details, from the Ads tab. It will give you an idea about the violation of policy. 

 

All the best!

 

Thanks
Ratan Jha


About Me: Community Profile | Ratan Jha INC. | Splashsys Webtech
If this or any other post solved your question, do not hesitate to accept it as the solution.

Re: Our account under review many times now suspend with no reason

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Dear Ratan

My ads is now Approved and i think problem is about old account which suspend before. We worked with many team & many email but no one can help define problem
Marked as Best Answer.
Solution
Accepted by topic author Dat N
September 2015

Re: Our account under review many times now suspend with no reason

Top Contributor
# 4
Top Contributor

Congrats!  Smiley Happy 

 

But make sure to avoid creating multiple accounts for the same business. 

 

Happy Advertising !

 

Thanks
Ratan Jha

 

 


About Me: Community Profile | Ratan Jha INC. | Splashsys Webtech
If this or any other post solved your question, do not hesitate to accept it as the solution.

Re: Our account under review many times now suspend with no reason

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Thanks

We think we have 02 accounts is problem. But how to cancel account or doing something to run ads again?



Regards

Re: Our account under review many times now suspend with no reason

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭
Our account open now i can share about this case

1. Sometime Google need time to review account for many reasons (Billing, Security, Policies) then you need to contact with Adwords Support Team (Email, Live Chat - Better) to know about issues and they will help you open case to Specialist Team

2. Don't change many things (ads, setting) if your account at review or create new account, re-open old account, v.v) they will suspend you and can open again after review. I think suspend by system and open by people

Thanks for support and give 5 star feedback to Ms Dung - Gooogle Vietnam (Singapore) help us many times