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Understand Google's advertising policies, including ad approval status and account suspension
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No Please being Heard by Google. Accounts Getting Suspended

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

We have already spend some months in talks with Google. However, there is no one who is ready to listen or understand things.

 

We are seriously in big trouble now as without Adwords is simply like end of business, end of world.

 

Here are the issue step by step:

 

  1. We were doing our complete marketing for seo and web designing business through adwords.
  2. The sites were 3 years old and for the past 2.5 years the sites were running and in adwords account
  3. Same  / Similar campaign and keywords were being used since then
  4. Suddenly 3 months back they closed all our accounts and sites with reason that 2 sites were violating the guidelines.
  5. We read all the guidelines and realised that some point might be violating. They were not clear nor gave any clue to what was wrong. However, we did our best and made changes and appealed again
  6. We again got rejection emails. We had a word with Google Specialist and came to know that services on our website are not acepted by Google.
  7. We revised all our services, packages, all content on site, designs on site, removed those services and appealed again.
  8. Again from several sources, we hear just one thing, that policy team is not giving any specific reason and no one is able to help.
  9. We opened up other businesses such as designing website, other services related businesses which had no relation with seo. All were following all adwords guidelines and some of them even run for few days.
  10. Google suspends all of them with a reason that our related account is suspended
  11. Google also suspends our chocolates account which had nothing to do with this account or this company. Same Reason - Our Related account is suspended.

We ask the specialist, Either Google does not wants SEO companies to come forward or get promoted in adwords. If this is the case, why don't they allow us to run other businesses ? We are in big trouble.. How can we promote any online site or online business without adwords.

 

We are not being given any chance. We did several several changes to our websites and we want them to get back in to business as well. However, if Google doesn't wants any SEO campaigns to go live, at least please allow us to run other businesses.

2 Expert replyverified_user

Re: No Please being Heard by Google. Accounts Getting Suspended

Top Contributor
# 2
Top Contributor

Hello sahilveda;

One step at a time; though I think that the chances we can help are slim....

Opening another account for the same business, while the original account had been suspended, is a serious violation...That was a mistake!

 

Please share the original website URL that was suspended.

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
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September 2015

Re: No Please being Heard by Google. Accounts Getting Suspended

Top Contributor
# 3
Top Contributor

Hi,

 

I have some responses in blue...

 

  1. We were doing our complete marketing for seo and web designing business through adwords.
    Ok - How many sites did you have and how many accounts did you have set up in AdWords?
  2. The sites were 3 years old and for the past 2.5 years the sites were running and in adwords account
    Unfortunately, the age of anything doesn't matter much.
  3. Same  / Similar campaign and keywords were being used since then
    Is this a new account that you created after being suspended?  Was it for the same website(s).
  4. Suddenly 3 months back they closed all our accounts and sites with reason that 2 sites were violating the guidelines.
    Again, see response to #1 - Why did you have multiple accounts?
  5. We read all the guidelines and realised that some point might be violating. They were not clear nor gave any clue to what was wrong. However, we did our best and made changes and appealed again
    Chances are, you were/are in violation.  Google doesn't just go around suspending advertisers for no reason.  Contrary to popular belief, it's a loss of revenue for them too.
  6. We again got rejection emails. We had a word with Google Specialist and came to know that services on our website are not acepted by Google.
    When you say Google specialist, is this an actual Google employee?
  7. We revised all our services, packages, all content on site, designs on site, removed those services and appealed again.
    This is the correct process but it may have been too late for you.  Some violations are considered egregious and unforgivable.
  8. Again from several sources, we hear just one thing, that policy team is not giving any specific reason and no one is able to help.
    These types of responses are typical.  Google cannot disclose policy decisions nor procedures to which they review sites for compliance.  They also reach a point where they honestly no longer want to do business with certain advertisers.  You may be in that category now.
  9. We opened up other businesses such as designing website, other services related businesses which had no relation with seo. All were following all adwords guidelines and some of them even run for few days.
    Moshe pointed this out below.  I bet if you read the emails from Google, it says "Do not open any new accounts or those will be suspended too." This just adds to the list of violations.
  10. Google suspends all of them with a reason that our related account is suspended
    Once you're suspended for good, Google doesn't want to deal with you ever again.  They make this quite clear in the emails.  It's no longer related to the business or the websites, you're a previous offender and they're over it.
  11. Google also suspends our chocolates account which had nothing to do with this account or this company. Same Reason - Our Related account is suspended.
    As an advertiser on the "black list" you cannot do any business within AdWords...end of story.

We ask the specialist, Either Google does not wants SEO companies to come forward or get promoted in adwords. If this is the case, why don't they allow us to run other businesses ? We are in big trouble.. How can we promote any online site or online business without adwords.

 

Google doesn't discriminate against any business type that follows their policies.  Run a search for SEO, I bet you'll see plenty of ads.  Your situation has nothing to do with that.  As someone in the SEO industry, you must be familiar with Google's Webmaster Guidelines.  The same holds true for AdWords policies...they must be followed.

 

We are not being given any chance. We did several several changes to our websites and we want them to get back in to business as well. However, if Google doesn't wants any SEO campaigns to go live, at least please allow us to run other businesses.

 

None of us here can actually confirm the story you're presenting to us.  We cannot see the original websites you had running.  We cannot see how many AdWords accounts you had running.  There are just too many technical details that we do not have access to.  My guess is, you made some serious errors and are now, unfortunately, paying the price and will be for some time to come.

 

Sorry Friend...although this is just my opinion, I fear this is the end for you.

 

-Tom

Tommy Sands, AdWords Top Contributor | Community Profile | Twitter | Philly Marketing Labs
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Re: No Please being Heard by Google. Accounts Getting Suspended

Top Contributor
# 4
Top Contributor

Ohhh...Tom went through every single item...Smiley Wink

I agree with Tom. 

Let's see what kind of SEO services you promoted that Google considered to be in violation.

Please share with us the website URL...

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
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Re: No Please being Heard by Google. Accounts Getting Suspended

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Sorry.. had to sign in with another id as previous was not working.

 

Well, i am simply cluless as what kind of policy is this. I am not an individual and we are a company of 150+ employees. What should i tell them that because of a mistake, google suspended accounts and we are throwing all of you away ?

 

There has to be chance given to a company to know what went wrong and how to correct again?  We haven't done a murder or a crime that we cannot given another chance.

 

Is there any way, i can send the list of accounts and websites through email / ping etc


This forums gets indexed and i do not want that other clients and users should see that we are suspended.

 

Yes we opened multiple accounts and there are reasons behind it. We infact even run individual account for individual website because after suspension i felt that because of 2 sites all other sites have suffered, so i should keep separate accounts for separate websites.

 

I really need help as we simply cannot close the company which has taken me 5+ years to setup and make it running. Without a warning and without change in anything in our system, we just receive an email 1 day that you are closed. No errors were done intentionally and no errors were such severe that we cannot be given the next chance. If the chance cannot be given for the same business, why not for other businesses.        

 

Another question i want to ask is.. besides the 2 sites which were in violation, can we give other websites or other business websites to an adwords certified company to handle and run ?

Re: No Please being Heard by Google. Accounts Getting Suspended

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

Still waiting for a revert to above..