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Understand Google's advertising policies, including ad approval status and account suspension
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New Account - Account suspended for Terms - Please help me fix!!!

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

 Hello, I just started using adwords today and already my account got suspended before it can even takeoff the groud. Within an hour of setting up my adwords account I got this.


" Your Google AdWords account has been suspended because your billing information in this or a related account could not be verified."


 I emailed google and after an hour or so I got this email:


Dear Advertiser, Thank you for your email.

*** Please do not respond to this system-generated email. ***

While reviewing your account, we found violations of our AdWords policies in this or a related account. As a result, your account has unfortunately been suspended, and your ads will no longer run on Google.

For information on the terms associated with AdWords account use, please review our Terms and Conditions at:

If you have a prepaid balance remaining in your account, you can request a refund at any time by following the instructions at:

If you believe that you meet all of our Terms and Conditions and want to make an appeal, fill out the following form:

Please be aware that we can't process your request unless our Terms and Conditions are met.

We appreciate your cooperation.


 I emailed them again, wanting to make an appeal and also to find out what I did that was so wrong they had to suspend my account immediately, so I can fix it and move on. I am waiting their email. I would've called but its already the weekend, and I would like to resolve this as fast as possible. If anyone can please help me in resolving the problem google had with my account and getting everything running, I would greatly appreciate it.


Customer ID: 310-156-9673


  This is the first adwords account I have and I was told by them that I cannot create another one, so if anyone can please help me out with this and let me know how to fix this. Like I said before, I emailed google and I am waiting for a response to resolve this issue, but any and all help would be greatly appreciated!

1 Expert replyverified_user

Re: New Account - Account suspended for Terms - Please help me fix!!!

Top Contributor
# 2
Top Contributor

Hi Dell,

I'm sorry to inform you, but Google means business here. It sounds like you're not going to be able to open another AdWords account or get it unsuspended.


If you want to provide the website/URL that you were trying to advertise, we'll be able to point you in the direction of the policy that you violated (if indeed any).


There are, quite literally, hundreds of similar cases. Just search this forum.


Google takes policy violations VERY sersiously.

Re: New Account - Account suspended for Terms - Please help me fix!!!

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

What if I was to call and talk to them?