AdWords
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Understand Google's advertising policies, including ad approval status and account suspension
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My payment info is not verifiable? Where's the descrepancy?

Visitor ✭ ✭ ✭
# 1
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I am a new user who is wants to test adwords whereby a few words at a time are chosen which I would ramp up if they are clicked upon. I used my credit card which has my name, and the website has me with my name all over it, yet the suspension details are that the card is possibly stolen. That's ridiculous. Why isn't the card verifiable?  How can I check to see if all my information is correct? I am in the dark, here. Please help.

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Accepted by topic author Mike L
September 2015

Re: My payment info is not verifiable? Where's the descrepancy?

Google Employee
# 2
Google Employee

Hi Mike,

 

Thanks for posting on the Community forum. Since you recently created your AdWords account, it may currently be under review for security purposes and to verify billing information. When the review is complete you will be notified with an update (typically within three business days).  If you have not received an update after 3 days, please feel free to let us know by replying to this thread. Or you can use the Contact AdWords link in the upper right corner of the Menu bar to reach out to an AdWords Support specialist directly.

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Marked as Best Answer.
Solution
Accepted by topic author Mike L
September 2015

Re: My payment info is not verifiable? Where's the descrepancy?

Google Employee
# 2
Google Employee

Hi Mike,

 

Thanks for posting on the Community forum. Since you recently created your AdWords account, it may currently be under review for security purposes and to verify billing information. When the review is complete you will be notified with an update (typically within three business days).  If you have not received an update after 3 days, please feel free to let us know by replying to this thread. Or you can use the Contact AdWords link in the upper right corner of the Menu bar to reach out to an AdWords Support specialist directly.