AdWords
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Understand Google's advertising policies, including ad approval status and account suspension
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My new Adwords account was suspended, does not recognize my coupon and kept my real money

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi there

 

I long time ago do not use Adwords advertising (years), in fact, I use Bing Advertising and others coz they are cheaper and easier. Suddenly, I start receiving $US 50 Adwords coupons from Google with the commitment to pay U$15.

 

Then, as the coupons instructions mention, I started a new Adwords account, payed the U$15 and entered the coupon. After that, I spent a whole day creating my first campaign. Next day my account was suspended coz an address error . I applealed to the resource link that the notification point but nothing.

 

Finally, I lost my time, the coupon, and my US$15.

 

I think Google has internal enemies or suffer of lack of communication. On one hand, there are employees trying to promote their products, on the other hand there are employees than avoid the use of these products.

 

What can I do?

1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author Mentallion
September 2015

Re: My new Adwords account was suspended, does not recognize my coupon and kept my real money

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hi there

 

My problem was solved Smiley Happy. Indeed, the sollution was pretty simple.

 

All what you need to do to get your money back when your Adwords account is suspended is to cancel your account and your money will be back in weeks.

 

However, It took a month and several emails to get he right answer to my question from tech support.

 

The question is, if it is simple, why do not publish that solution in any place or in FAQs.

 

That any company retain your money with no reason is bad PR for the company. I know that G is a big company with the best intentions to promote its products but some new employees can damage that picture.

 

Anyway

Thanx for the concern

View solution in original post

Re: My new Adwords account was suspended, does not recognize my coupon and kept my real money

Community Manager
# 2
Community Manager

Hi there,

I've escalated this issue to a support specialist. You should hear an update soon.

Thanks for your patience in the interim,
Mini

Marked as Best Answer.
Solution
Accepted by topic author Mentallion
September 2015

Re: My new Adwords account was suspended, does not recognize my coupon and kept my real money

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hi there

 

My problem was solved Smiley Happy. Indeed, the sollution was pretty simple.

 

All what you need to do to get your money back when your Adwords account is suspended is to cancel your account and your money will be back in weeks.

 

However, It took a month and several emails to get he right answer to my question from tech support.

 

The question is, if it is simple, why do not publish that solution in any place or in FAQs.

 

That any company retain your money with no reason is bad PR for the company. I know that G is a big company with the best intentions to promote its products but some new employees can damage that picture.

 

Anyway

Thanx for the concern