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Understand Google's advertising policies, including ad approval status and account suspension
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My empty adwords account was suspended with no reason given.

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# 1
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I received no warning, just a suspension.

 

Which makes no sense because my account is empty! I have never run an ad through it.

 

I asked for a reason, explained that I wanted to find out why because I may want to run ads in the future and this was my reply:

 

 

 

Hello Gavin,

 
Thanks for writing in,
 
I'm *redacted* from Google AdWords Team and I will be assisting you with your queries today.  

Gavin, I understand that you have questions regarding the recent suspension of your AdWords account ID: "redacted". I have consulted my specialists regarding the cause of suspending your account.
 
Having thoroughly reviewed your account again, our specialists have confirmed that we're unable to unsuspend your account. At this time, no amount of changes to your ads/sites/account can be recommended, as the decision to suspend your account is final.

Gavin, please understand that due to internal reasons we can't be more specific regarding the suspension of your AdWords account.
 
Please refrain from opening any new AdWords accounts, as we'll suspend any newly created accounts upon creation. 

While we regret any frustration or disruption this may cause you, providing our users with the highest quality ads is integral to the long-term success of our program. As noted in our advertising Terms and Conditions, Google reserves the right to refuse ads or suspend ad campaigns when deemed necessary. To view our Terms and Conditions, please visit: https://adwords.google.com/select/tsandcsfinder 

For more information about suspended accounts, please see: https://adwords.google.com/support/aw/bin/answer.py?hl=en&answer=164786

If you have a prepaid balance remaining in your account, you can request a refund at any time by following the instructions at: https://adwords.google.com/support/aw/bin/answer.py?hl=en&answer=8440

Again, we're sorry for any inconvenience this may cause and thank you for your understanding.
 
Sincerely,
 
*redacted*,
The Google AdWords Team.
 
 
 
 
 
1 Expert replyverified_user

Re: My empty adwords account was suspended with no reason given.

Top Contributor
# 2
Top Contributor

Have you EVER had another AdWords account? Has THAT ever been suspended or cancelled? 

 

This THAT account cancellation mail say "Please refrain from opening any new AdWords accounts, as we'll suspend any newly created accounts upon creation." too?

Re: My empty adwords account was suspended with no reason given.

[ Edited ]
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# 3
Visitor ✭ ✭ ✭

I have another adwrods account that I use at work (for my clients) but I have never had a suspension.