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Understand Google's advertising policies, including ad approval status and account suspension
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My adwords account suspended because my billing information cannot be verified

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Does anyone know what this actually means? I created my Adwords account, activated it, and the account performed as expected for about a week. Then I get this email that says my account is suspended because my billing information cannot be verified.

 

First, what does that even mean? The credit card attached to my account works just fine. Second, I tried contacting Google via the email option, and received zero information about the issue. All I received was a statement that the account remains suspended. Then I tried calling support, and after entering my customer ID, I received an automated response telling me to contact support online and was given no opportunity to actually speak with someone.

 

Does anyone have any idea what I need to do to get someone to tell me what Google doesn't like about my account/website? You would think that Google would want to help people.

1 Expert replyverified_user

Re: My adwords account suspended because my billing information cannot be verified

Top Contributor
# 2
Top Contributor

Hello cbsavings;

Make sure that your billing info, as recorded with the credit card issuer (including your address and zip code), match those on your AdWords account.

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
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Re: My adwords account suspended because my billing information cannot be verified

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

MosheTLV,

 

I appreciate your assistance. The credit card information was and remains correct.

 

Some interesting and frustrating additions since yesterday. I submitted a request for review yesterday, and early this morning received an email stating that my account suspension had been reversed and my account reactivated. I verified in AdWords and my account was active. Great, right? Well, not 30 minutes ago I look in my account and once again my account is suspended! I don't know what is up, but for some reason I got hit again. Yay Google...

Re: My adwords account suspended because my billing information cannot be verified

Top Contributor
# 4
Top Contributor

Please share with us your website URL

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: My adwords account suspended because my billing information cannot be verified

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

MosheTLV,

 

Thank you!

 

The URL is : http://www.charterbusinesssavings.com

 

I appreciate any guidance you can offer.

Re: My adwords account suspended because my billing information cannot be verified

Top Contributor
# 6
Top Contributor

This link is broken...

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
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Re: My adwords account suspended because my billing information cannot be verified

Explorer ✭ ✭ ☆
# 7
Explorer ✭ ✭ ☆

Credit cards are verified by comparing the information you give Google with the information your CC company has. If it doesn't match, there's a fail and the merchant will not ship the product or as in this case, provide the service (not serve ads).

 

I find it strange that it was previously verified and ads served for a week. Have you opened other accounts in the past? That is against policy and subject to a ban. You may even have opened an account years ago and forgot about it, even though it may not have been active. The only way to resolve is to contact Google. It may be resolved if it was just a simple mistake but not if you were trying to get around rules.