AdWords
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Understand Google's advertising policies, including ad approval status and account suspension
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My ad was denied, how do I go about getting my money back?

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# 1
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My ad was denied due to inappropriate content (it wasn't anything bad, just a gaming video I was testing out the ad function). I paid £20 (so nearly $40) for an ad campaign and it was rejected. I don't have any other video I want to advertise.

 

How do I get my money back? 

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Accepted by MosheTLV (Top Contributor)
September 2015

Re: My ad was denied, how do I go about getting my money back?

[ Edited ]
Top Contributor
# 2
Top Contributor

Hi Frankie,

 

'If you have credit left over in your AdWords account, you can request a refund by canceling your account. Your refund will get credited back to your bank account or the credit card associated with your account.'

 

*** Requesting refunds

https://support.google.com/adwords/answer/8440?hl=en&ref_topic=30316

 

Best,

Lakatos

View solution in original post

Marked as Best Answer.
Solution
Accepted by MosheTLV (Top Contributor)
September 2015

Re: My ad was denied, how do I go about getting my money back?

[ Edited ]
Top Contributor
# 2
Top Contributor

Hi Frankie,

 

'If you have credit left over in your AdWords account, you can request a refund by canceling your account. Your refund will get credited back to your bank account or the credit card associated with your account.'

 

*** Requesting refunds

https://support.google.com/adwords/answer/8440?hl=en&ref_topic=30316

 

Best,

Lakatos