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Understand Google's advertising policies, including ad approval status and account suspension
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My account was suspended

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi,

just want to add new campaign to my business and found that my account is suspended due to the violation of t&c?!? and im not sure what happened also my website disappeared form search results and all happen after iv received phone call from somebody saying that is from google and  after couple of days my website was no longer where was before.

how i can check what happen please

regards

Martin

Re: My account was suspended

Follower ✭ ✭ ✭
# 2
Follower ✭ ✭ ✭

What us your website url address and please state down the reason mentioned in the email sent by google.

Re: My account was suspended

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

my wesite:

http://www.mm-photo.co.uk

and i didn`t receive any emails from google just had red strip on the top of the page where campaigns are saying that is permanently suspended ;/ 

Re: My account was suspended

Follower ✭ ☆ ☆
# 4
Follower ✭ ☆ ☆

Please post the red strip text - is it about policy violation or billing problems?

Re: My account was suspended

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

 

 
Your Google AdWords account has been permanently suspended because this or a related account failed to comply with our terms of service.
 
thats what is says

Re: My account was suspended

Participant ✭ ☆ ☆
# 6
Participant ✭ ☆ ☆

At least I can see your site is a somewhat mess in different browsers,  I cannot read some text in all three browsers I use.

Menu´s, pictures and text overlap. Contact form does not work in all browsers.  

I do not know if this has anything to do with the suspension, but is not a nice user experience.

** I´am learning Adwords and find it very interesting.
** Ik ben Adwords aan het leren en vind het erg boeiend.

Re: My account was suspended

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

what browsers do and screen size do you use?

iv tested in chrome, firefox its ok and ie9 notSmiley Wink

Re: My account was suspended

Participant ✭ ☆ ☆
# 8
Participant ✭ ☆ ☆

Standard I work with Resolution  1024x768.
I can see that it becomes better with higher resolution

I work with Firefox, chrome ans safari.
I presume that mobile devices can give the same problem.

** I´am learning Adwords and find it very interesting.
** Ik ben Adwords aan het leren en vind het erg boeiend.

Re: My account was suspended

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭

thanks for your time, probably i need to fix few more errors i still learn how to do it.

there is redirection for resolution smaller than 1024x768Smiley Wink (will change that) and mobile devices.

and just found that server where my site was been hacked and ip my IPS was blocked so mystery solved ;( 

but still dont know why my account was suspended without warning?!?

Re: My account was suspended

Participant ✭ ☆ ☆
# 10
Participant ✭ ☆ ☆

Nice to hear that your problem is solved.
Success with learning and making the site better.

** I´am learning Adwords and find it very interesting.
** Ik ben Adwords aan het leren en vind het erg boeiend.