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Understand Google's advertising policies, including ad approval status and account suspension
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My account suspended due to suspicious payment activity

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

My account suspended due to suspicious payment activity. I always make the payment using Netbanking and I haven't changed my payment method atleast for one year. I submitted the form to review my account and again received the same reply. I don't know why is this happening. I want someone from Google to contact me and discuss about this so that I can find what is the fault from my end. I would like to cooperate with Google completely. Thank you!

1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by ElizabethP (Community Manager)
September 2015

Re: My account suspended due to suspicious payment activity

[ Edited ]
Explorer ✭ ☆ ☆
# 2
Explorer ✭ ☆ ☆

Hello Clarence,

With out guessing any thing I suggest you that immediately contact to Google adwords representatives on phone. They having all access & I sure that they clarify you about exact reasons. & They will remove you suspension after all investigation.

Please follow this helpful link:
https://support.google.com/adwords/answer/8206?hl=en

Mohit

View solution in original post

Marked as Best Answer.
Solution
Accepted by ElizabethP (Community Manager)
September 2015

Re: My account suspended due to suspicious payment activity

[ Edited ]
Explorer ✭ ☆ ☆
# 2
Explorer ✭ ☆ ☆

Hello Clarence,

With out guessing any thing I suggest you that immediately contact to Google adwords representatives on phone. They having all access & I sure that they clarify you about exact reasons. & They will remove you suspension after all investigation.

Please follow this helpful link:
https://support.google.com/adwords/answer/8206?hl=en

Mohit

Re: My account suspended due to suspicious payment activity

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
When I call them and enter my Account number, the call gets disconnected from their end so cannot contact them over phone. What to do?

Re: My account suspended due to suspicious payment activity

Explorer ✭ ☆ ☆
# 4
Explorer ✭ ☆ ☆
Hi clarence,

are you eligible to see chat option? if yes then please try to connect with them by chat or

I suggest one more option that when you calling to google representative, I think they tell you 2 option, new account open & existing account ? click no. for new account & I sure they connect to you representative & then discuss the problem with them.

& one more link I share with, please use this also for complaint online. https://support.google.com/adwords/contact/pf_suspended

Regards
Mohit