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Understand Google's advertising policies, including ad approval status and account suspension
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My Google AdWords account has been permanently suspended

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

My account status says:

 

Your Google AdWords account has been permanently suspended because this or a related account failed to comply with our terms of service.

 

I have no idea why?

 

What can I do now

2 Expert replyverified_user

Re: My Google AdWords account has been permanently suspended

Top Contributor
# 2
Top Contributor

Hi Jennifer, and welcome to the Community.

 

We'll need some more information before we can be of any help, if at all.  Firstly, have you received an email from Google about the suspension?  You should have done (it will have been sent to the email address associated with the Account).  

 

How long have you been running AdWords?  Have you successfully displayed Ads in the past?

 

It might be useful if you could share your URL with us, and an example of a landing page from one of your Ads.

 

We'll try to see if we can pinpoint the problem but it may be difficult.

 

Jon

AdWords Top Contributor Google+ Profile | Partner Profile | AdWords Audits

Re: My Google AdWords account has been permanently suspended

Top Contributor
# 3
Top Contributor

To follow with Jon;


Please copy / paste here the suspension email received from Google;
Do not include any personal info (e.g. Email, CID...)

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: My Google AdWords account has been permanently suspended

Visitor ✭ ✭ ✭
# 4
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I had a similar issue. My issue has not been resolved but I did find information in this discussion section that I think may help. Here is where I got my information.

 

But to summarize, I got an email from "The Google Team" asking for "Full Name" and "Birthday". I thought it was a phishing email so it was ignored. I logged into my account a few months later and it was "Permanently Suspended". I read the information in the link and did the following to try and resolve the issue.

 

Went to Gmail account that was associated with Google AdWords account that was "Permanently Suspended". Searched for "Google AdWords" and found an email titled "Google Account Compliance" and sent a reply back to them explaining what had happened and my information.

 

PLEASE NOTE: My issue has still not been resolved as I have just emailed them but I am hopeful this is the solution. I will post an update.

Re: My Google AdWords account has been permanently suspended

Top Contributor
# 5
Top Contributor
@farhan ; This discussion is closed. Please open a new for your case
Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: My Google AdWords account has been permanently suspended

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭
Hi Jennifer,

Did you get an email similar to the one below

Dear Advertiser, Thank you for your email.

Thank you for your continued patience during this process. Our specialists have re-reviewed your accounts and have determined that our decision is correct and final. As a result, your account, and any related accounts you may have created, have been suspended.

NEXT STEPS

- Our support team is unable to provide any further information on this matter.

- Please refrain from creating additional AdWords accounts, as they will be subject to the same suspension.

The AdWords Terms and Conditions state that Google reserves the right to stop running any ads when deemed necessary. You can review these Terms and Conditions here: https://adwords.google.com/select/tsandcsfinder.

We appreciate your cooperation and thank you for your understanding.

Sincerely, The Google AdWords Team This email and the information it contains are confidential and may be privileged. If you have received this email in error, please notify me immediately. You should not copy it for any purpose, or disclose its contents to any other person. Internet communications are not secure and, therefore, Google does not accept legal responsibility for the contents of this message as it has been transmitted over a public network. If you suspect the message may have been intercepted or amended, please contact us.

Re: My Google AdWords account has been permanently suspended

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭
Jennifer,

Did you fix the issue before resubmitting to Google ?