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My Adword account has been canceled after 3 years, Why?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I logged in to my AdWords account and it shows a banner that says my account has been canceled, why? I have not added or made any changes to my account for the past three years and now suddenly my account is canceled. It's Friday and I can reach anyone. this will have a big impact to my business if I wait until Monday to talk to them. Can someone please shed some light on this. I need help. Thank you in advance.

1 Expert replyverified_user

Re: My Adword account has been canceled after 3 years, Why?

Top Contributor Alumni
# 2
Top Contributor Alumni
Hi dary,

Does it say cancelled or suspended? There is a big difference in these 2 messages.

3 years without making changes is a long time as well. Was your billing still active?

If you can give a bit more info we might be able to help a it more

Re: My Adword account has been canceled after 3 years, Why?

Top Contributor
# 3
Top Contributor

Hello;

in addition to purefuzz' answer, please share with us your website URL

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
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Re: My Adword account has been canceled after 3 years, Why?

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

www.24-7ride.com

 

It says "Canceled" but later on when I received and email saying

 

"While reviewing your account, we found violations of our AdWords policies in this or a related account. As a result, your account has unfortunately been suspended, and your ads will no longer run on Google."

 

Couple of questions;

 

1) I have always been able to talk live to customer service/Tech support. Would I still be able to contact someone live while my account is suspended?

 

2) Can support be able to tell me what it is exactly that is not in compliance.

 

3) Once I am in compliance, how long would be before my add are back up and running. 

Re: My Adword account has been canceled after 3 years, Why?

Top Contributor
# 5
Top Contributor

Hello;

The site's content looks ok.

Have you changed anything in the code?

I will refer the case to Google asking for another review.

Please keep us posted .

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: My Adword account has been canceled after 3 years, Why?

Zee Community Manager
Community Manager
# 6
Zee Community Manager
Community Manager

Hi Dary, 

 

I was informed that the explanation to your account issue was sent.

 

Thank you,

Zee
G+

My account was suspended too - and I dont know why??

3gz
Visitor ✭ ✭ ✭
# 7
3gz
Visitor ✭ ✭ ✭

Hi,

 

I have had the same experience.

 

Running the last month without any changes and suddenly it has been suspended.

 

I am thinking that it is related to the Apple acces. I am selling on 3gz.dk.

 

But the most anoying part is that I can not get in contact with Google and when I finally got in contact with a callcenter in India or somewhere they do not know a **bleep** about why it has been suspended.

 

BR

Michael

Re: My Adword account has been canceled after 3 years, Why?

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

My accounts seems to say that as well, I don't get it :/

Re: My Adword account has been canceled after 3 years, Why?

Top Contributor
# 9
Top Contributor

@Garen;
Can you open a new discussion for your case; - This one is "old" and related to another case.


Please copy / paste here the suspension email received from Google;
Do not include any personal info (e.g. Email, CID...)

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’