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Understand Google's advertising policies, including ad approval status and account suspension
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My Adword Account is suspended because I have 2 accounts?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi 

My account was suspended due to site policies. I have fixed the site but then I got another message say suspended because another account use the same credit card.

I had tried to think of if I might have created another account. I found that I did created it both at the same time of the current account. I forgot that I had used that email to create. Anyway that account was never been used to advertise any campaigns.

 

However, it looks affected to this current account.  So, I cancel that account and hope the current account will be restated. For 2 weeks I still don't get back.

 

I wonder that will my account will be restated and active again.

 

Please help.

1 Expert replyverified_user

Re: My Adword Account is suspended because I have 2 accounts?

Participant ✭ ☆ ☆
# 2
Participant ✭ ☆ ☆
Hey Zen,

Have you received mail from adwords that you are suspended because of another account use the same credit card. Normally, using the same card shouldn't be a problem, unless your card declined payments due to any reason.

There are changes that it's a case of Double Serving. Please get solution https://support.google.com/adwords/answer/8206?hl=en&hlrm=en from adwords support.

Re: My Adword Account is suspended because I have 2 accounts?

Top Contributor
# 3
Top Contributor
Google uses many signals to target repeated violators.
Please share the URLs of both accounts.
Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: My Adword Account is suspended because I have 2 accounts?

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
Hi
Both accounts link to http:// www.herbalifesure.com

Rg
Zen

Re: My Adword Account is suspended because I have 2 accounts?

Top Contributor
# 5
Top Contributor
I can't load this URL
Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: My Adword Account is suspended because I have 2 accounts?

Participant ✭ ☆ ☆
# 6
Participant ✭ ☆ ☆
Link is OK at my browserSmiley Happy. Which country you are targeting?

Re: My Adword Account is suspended because I have 2 accounts?

Top Contributor
# 7
Top Contributor
OK;
URL is now loading;
This site violates the "advertiser claims" section of the Policy;
Search the community for "weight loss". You'll find many discussions on the topic.
Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: My Adword Account is suspended because I have 2 accounts?

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭
I am targeting to Thailand only.

Re: My Adword Account is suspended because I have 2 accounts?

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭
It has been approved before. I have been suggested that with "Weight loss"
if we always disclaim that " the result is a personal result , different
people may get different result", it will be OK. I have done that too all
testimonials and wording on the site and they were OK before.

Re: My Adword Account is suspended because I have 2 accounts?

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭
sorry wrong pressing.. issue is not resolved