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Understand Google's advertising policies, including ad approval status and account suspension
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My Account is Suspended What About Refund

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi

 

Today i got an email from adwords that my account is suspended due to Suspecious Billing activity, but during the account creation process, i made a deposit of $25 i can see same charges on my card statement.

 

My question is, are these $25 are refundable or not? if yes how can i get my refund?

 

Regards

1 Expert replyverified_user

Re: My Account is Suspended What About Refund

Community Manager
# 2
Community Manager
Hi Samuel J,
Depending on the set up of your account and the costs accrued, you may be able to be refunded any credit on the account. Please review this article for more information: https://support.google.com/adwords/answer/6055604?hl=en&rd=2

If you need further advice, I would recommend contacting AdWords Support as this is an account specific issue, and we do not have access to your personal account.