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Understand Google's advertising policies, including ad approval status and account suspension
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My 4 Year Struggle To Get Unsuspended

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I was one of Google's early adopters of Adwords and used it to promote both my own business and other people's businesses.

 

At the time Affiliate Marketing was allowed, so I made the most of it and I wrote and ran ads for hundreds of other websites. Nothing illegal, just your average affiliate sites.

 

In 2007 Google said they would no longer allow Affiliate Advertising, so I stopped and deleted all of my campaigns. From that point on I only promoted my businesses, which were all in compliance with the rules (selling books about pet care and training).

 

Fast forward to 2009 and I log on to discover my account is banned. I spent months after that trying to figure out why. But the only customer support I got was "cut and paste" that had no bearing on my account. Finally after talking to 3 or 4 separate people on the phone I found out that a site I had promoted 4 years ago had recently gone "bad" and was scamming customers. Someone they decided that I "must" own this website and it was my fault.

 

However I didn't own the website (or the other 100+ I promoted) and had no control over it. At the time their suspension was causing my business to collapse, so I begged to be un-suspended and the best I got was: "Change the site you don't control and we will consider unbanning you"

 

Problem is that the site in question would cost me 6 or 7 figures to buy if they would sell it. Then who's to say one of the other sites I promoted over 7 years ago wouldn't decide to break the rules and get me banned again?

 

Google says "don't be evil" but the way they have handled this is just that. It has cost me a fortune in lost income and almost forced my businesses into the ground.

 

The biggest problem is there is no alternative to online Advertising other than Google, they control over 90% of the ad space on the internet (Google Search, Youtube, Gmail, etc). So if Google bans you, you're in big trouble because they control everything.

 

As a result of the ban Google has lost several hundred thousand dollars in ad revenue from me over the last 5 years. I just don't understand the logic behind banning one of your oldest customers for something they had no control over.

 

As a side note, I have started doing marketing consulting for local businesses, and I have been unable to set them up with Adwords for fear that me just logging in to their account would get them banned too.

 

Can Google unlink me from all the sites I am attached to and unsuspend me?

 

If I break the rules, suspend me again. But at least give honest people a chance to prove themselves.

1 Expert replyverified_user

Re: My 4 Year Struggle To Get Unsuspended

Top Contributor
# 2
Top Contributor

Ohhh....this is interesting....

When you released the site in question was it in a "good condition" ? OR you (at that time) thought that releasing it - equals fixing it?- So you let it go instead of fixing it

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
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Re: My 4 Year Struggle To Get Unsuspended

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

I never owned the site in the first place.

 

When Google Adwords first started you were allowed to run Ads for other websites that you did not own. So me and hundreds/thousands of other people went out and found businesses willing to pay a commission on each sale we delivered to them. So I found these websites (like sites that teach people french or how to build a chicken coop) and made simple ads for them (ex: Learn French Online at ...).

 

One site was a "work online" website that was highly rated at the time I promoted it. Years later after I had deleted the campaign my account was banned because the owners of the site started breaking google's rules.

 

So I never broke any of Google's rules. One of the hundreds of websites I promoted did. But they didn't break the rules while I was promoting them, they did it years after I had deleted the campaign.

 

As I understand it, in 2009 Google decided they would link every Adwords customer to every domain name they had ever ran an Ad for and distribute punishment blindly based on that link. Which means that I am held responsible for other peoples crimes.

Re: My 4 Year Struggle To Get Unsuspended

[ Edited ]
Explorer ✭ ✭ ✭
# 4
Explorer ✭ ✭ ✭

It seems that Google is placing itself as monster who can eat any innocent business anytime.

I run a small agency and create many adword account for small business and later I let them manage if they no longer want us to manage. What will happen if they violate any police after years since We have created all the account including gmail id....

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Re: My 4 Year Struggle To Get Unsuspended

Top Contributor
# 5
Top Contributor

@Chad Z ;

I was advertising with AdWords in 2009. I do not recall "assigning landing pages to accounts" in a manner that had not been before;

Anyway; you would have  not been suspended, unless the URL had been linked to your account at the time of the violation.

So, we need to look into other reasons of suspensions. Could it be that other URL(s) were in  violations of  the policy ?

 

-Moshe

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
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Re: My 4 Year Struggle To Get Unsuspended

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

Once you create an Ad it stays on your account forever, even if you delete it.

 

They told which URL was in violation, it was one I had no active ads for. Only deleted ads from several years before.

Re: My 4 Year Struggle To Get Unsuspended

Top Contributor
# 7
Top Contributor

Hello again;

 

  1. Deleted ads are NOT reviewed . Only paused ads;
  2. I will ask Google to recheck the case.
Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
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Re: My 4 Year Struggle To Get Unsuspended

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

Thank you, I appreciate it.

Re: My 4 Year Struggle To Get Unsuspended

Top Contributor
# 9
Top Contributor

Hello again;

Google rechecked your account; 

Apparently, there had been numerous violations on the account the lead to permanent suspension.

The account will remain suspended.

I am sorry, but my "feeling" is that you'll have to find other channels to advertise your business.

 

-Moshe

 

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
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Re: My 4 Year Struggle To Get Unsuspended

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭

It's hard not to have multiple violations when I'm linked to hundreds of websites that I never owned or controlled.

 

I appreciate you trying.

 

I get the feeling that every time they look they see a list of violations related to other websites and without a second thought say: "nope, it says right here three of his 184 websites are now selling illegal viagra"

 

The problem isn't that there are violations, it's that the violations are other peoples.

 

Thanks again... I'll let it rest for a year or so more before trying again.