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Understand Google's advertising policies, including ad approval status and account suspension
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Merchant Product Disapproved for URL not working but it is working

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

We have 2 products which are marked as Disapproved or invalid (they have the red X under the Shopping column in our product list). When I click on the link to see why they are disapproved it tells me "Shopping The URL specified in your data feed wasn't working correctly when we reviewed this item."

I have since then gone back and corrected the URLs and then resubmitted the updated feed file but the two products remain disapproved. I double/tripple checked that the URLs for the disproved products are indeed working correctly.


What can I do to get them to be reviewed again now that I have corrected the URLs for the two disapproved products?

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by MosheTLV (Top Contributor)
June 2016

Re: Merchant Product Disapproved for URL not working but it is working

[ Edited ]
Top Contributor
# 2
Top Contributor

fixed items typically change status within 72-hours or
so after the submitted data (feed) is fully processed
and the website has been re-crawled.

review the diagnostics-tab, individual items under the products-tab
by clicking on the item's title, and the feed status details, all within
the merchant-center-account -- especially the last-upload-date, the
latest (crawl) date, and last-update-on date.

generally, there is no option to force a re-crawl/re-review of specific items.

View solution in original post

Marked as Best Answer.
Solution
Accepted by MosheTLV (Top Contributor)
June 2016

Re: Merchant Product Disapproved for URL not working but it is working

[ Edited ]
Top Contributor
# 2
Top Contributor

fixed items typically change status within 72-hours or
so after the submitted data (feed) is fully processed
and the website has been re-crawled.

review the diagnostics-tab, individual items under the products-tab
by clicking on the item's title, and the feed status details, all within
the merchant-center-account -- especially the last-upload-date, the
latest (crawl) date, and last-update-on date.

generally, there is no option to force a re-crawl/re-review of specific items.