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Understand Google's advertising policies, including ad approval status and account suspension
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Mechant acc. suspended - basic education missing by google specialist

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭
Hi,I am having troubles due to one item I had in my feed.I am not able to solve this problem with support,if anybody can help,I would appreciate it.I had in my feed Fossil item from Eocene Epoch,I believe most of peoples know those fossil shark tooth from rock-shops,souvenirs,etc.But probably nobody of those called "SPECIALIST" from Google.They say my fossil shark tooth = IVORY and related... They do not understand that this fossil from some millions of years ago is nothing,that should be forbidden,there is lot of other items listed in Google shopping site,exactly the same items.I am paying customer and pay money for my product adds and really hate,that not basic educated peoples ARE WASTING MY TIME AND ENERGY ! I was contacted by Czech support person,but it was absolutely useless discussion.

I even removed that item from my new feed,but it was still somehow listed as inactive item in my product list.But they suspended me anyway.

If somebody from Google read this,I would be glad if he can help and solve it for me.Thanks Best regards David K.



Dear Google Shopping Merchant,

It has come to our attention that your Merchant Center account ID (David Kalat-Minerals, ID: 288773) does not comply with our Google Shopping Policies available at http://www.google.com/merchants/policies.html.

-- Effect on your account

Your Merchant Center account has been suspended and your product listings no longer appear on Google Shopping. Please note that a suspension notification message is also displayed in your Merchant Center account. In addition, related Merchant Center accounts might also get suspended.

-- Policy violations to fix

Your Merchant Center account (David Kalat-Minerals, ID: 288773) is in violation of the following policies:

ENDANGERED SPECIES

Google Shopping does not allow the promotion of products obtained from endangered or threatened species. Examples include elephant ivory and shark products.

For more information on our Endangered Species policy, please see http://support.google.com/merchants/bin/answer.py?answer=2731539.

Examples of products violating the policy:

Fossil Shark tooth specimen ( 6 cm )- Morocco - (ID: 813)
https://www.rockshop.cz/store/index.php?_a=product&product_id=813

The list of examples provided above is not an exhaustive list of all violating product listings. The sample is intended to help you identify the root cause(s) for the violation(s) found.

1 Expert replyverified_user

Re: Mechant acc. suspended - basic education missing by google special

Google Employee
# 2
Google Employee

Hi David,

 

Thanks for posting to our forum. 

 

I have also sopken with our support team and it appears from your post that you have already been in contact with them. They are really the best team to handle this error. 

 

I can also tell from reading your post that the error is with a mechant center problem. It could take a little longer for support to handle merchant center problems. 

 

I would recommend that you wait just a bit longer for a response from AdWords support. Then if you are still having problems you could appeal by clicking here