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MCC Account Suspended & new account are getting suspended.

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

 

One of my client who is an adwords agency and he holds MCC account (Tier 1 customer as per google adwords)

 

His MCC login id (Gmail ID) was hacked by an expert hacker. Hacker had ran phishing ads all most all the childe accounts, and there was a account in which his client did not made any payment of 450$ due to which that child account suspended status as identified suspicious behavior in the payment activity in this account or related account and he has having more than 15 pc tech support account in his MCC.

 

Now all his accounts are getting suspended due the identified suspicious behavior in the payment activity in this account or any related account or adwords policy violation.

 

Then I suggested him to contact google phone support but they are not at all supporting him and all new accounts are getting suspended. even new account which he is creating for a new client.

 

Can some one help in this case. Now they want to get all set it back but they don't know how or any googler can help him with it. 

 

1 Expert replyverified_user

Re: MCC Account Suspended & new account are getting suspended.

Top Contributor
# 2
Top Contributor
Hello;
This issue needs a specialist to look into, since this is an account specific security issue. Only CS could handle it. What do you mean by " they are not at all supporting him "?...
Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
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Re: MCC Account Suspended & new account are getting suspended.

Follower ✭ ✭ ☆
# 3
Follower ✭ ✭ ☆
Very interesting. That would explain the ease in which they accessed multiple accounts, as they only had to access one MCC. If they managed to access multiple MCC accont the hackers would have hundreds of sub accounts at their disposal.

Re: MCC Account Suspended & new account are getting suspended.

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
They are not providing any information.

Like how to get back the mcc in the normal form, nor the information about the account which is effecting this issue.
So how do they go head now.

Re: MCC Account Suspended & new account are getting suspended.

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Thanks Mark,

They have only One mcc account and in which hacker had create the phishing ads in more then 65 sub accounts.