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Understand Google's advertising policies, including ad approval status and account suspension
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Instant suspend for some other's crime

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Feb, 10th I've created account in AdWords (there was no need to advertize anything, so actually I learned about AdWord itself only 10th of Feb).

 

Feb, 18th I've got email from google that some of my ads are violating site policy, BUT for that moment i haven't created ANY of the ads. It means there is 0 (zero) ads created by me.

 

After several hits my head on the wall (they call it support-team), I've managed to get someone answered my requests for help:

 

-------------------------------

Hello Yan,

Thanks for contacting me, I'm Hudson from the Google AdWords team, I'll be happy to answer your query.

Yan, it has come to our attention that your Google AdWords account Customer ID 819-551-6379 is related to another account which has repeatedly violated our Advertising policies and/or Terms and Conditions.

Google takes violations of AdWords policy very seriously. When one advertiser's account is in violation, we cease to run ads in all accounts owned by that advertiser.

To that end, I can confirm that your account was suspended when our system determined a relation between your account and another account in violation. Due to reasons of confidentiality we cannot specify which account is in violation until you provide us with the details of your related account(s).

 

-------------------------------

 

Well, that was a relief. It wasn't some of my ZERO ads violating the policy, but someone violated them for me. But how to get MY account unsuspended? I've wrote an answer:

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Hi, thanks alot for explanation, that it wasn't me, who violated your policy.
BUT I have no related adWords accounts. I have two more google mail accounts: xxxx@tut.by and xxxxx@tut.by but I do believe none of them has adWords enabled.
I've googled the adWords system week ago and never knew it before. I'm completely confused.
How can I proceed to prove that I never violated any of google policies?

-------------------------------

 Hello Yan,

Thank you for your email. I'm Hudson from the Google AdWords team as Shiv is out of office, I would be assist you further.

I read through your email and I am sorry about the hassle you had with your account - 819-551-6379 suspension. I have checked your account with our specialist team and It has come to our attention that your Google AdWords account doesn't comply with our terms of service and advertising policies. You've repeatedly submitted ads that violate our policy in this or a related account. As a result, your account has been suspended, and your ads will no longer run on Google.

..... the copy-paste-staff-that-goes-every-letter ...........

I tried my best to revoke suspension on your account. I really wish there was something that I can do, but do to security reasons of Google, we cannot reveal any other information beyond this point.

I personally once again apologies for the inconvenience this may cause and thank you for your understanding.

-------------------------------

 

 

Please, help me prove that I have no related accounts.

I can provide you with my passports scans, anything you need to verify my identity.
It is really important for me to have ability to advertize with google in the future.
How can we colve the situation? Please help me.
 
But since that last message no answer from that side of the wall.
 
1 Expert replyverified_user

Re: Instant suspend for some other's crime

Top Contributor
# 2
Top Contributor

Hello;

Have you had in the past another Adwords account?

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Instant suspend for some other's crime

[ Edited ]
Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

=) You're reading inattentively.

I never knew AdWords system in a whole till 10th of February.

So NO, I haven't any other account in AdWords, I never visited any of the AdWords' pages till 10th of Feb.

And never managed to create ANY ad in a system (It's too complicated for me yet).

Re: Instant suspend for some other's crime

Explorer ✭ ✭ ☆
# 4
Explorer ✭ ✭ ☆
That's what happens when you have computer running a system... they are unable to make human based decisions.

Re: Instant suspend for some other's crime

Explorer ✭ ✭ ☆
# 5
Explorer ✭ ✭ ☆
It's also very sad that someone could steal your identity, open up an adwords account with your credentials without your knowledge and then you are unable to advertise your business because of someone elses behavior. They don't even do any type of identity detection before you create an account... It's a really sad subject.

Re: Instant suspend for some other's crime

Top Contributor
# 6
Top Contributor

Hello again;

This is interesting ...in one email it is said that you had  another account, in another email  that you had submitted ads violating the Policy;

I will refer the case to Google asking for a recheck;

 


@yan_yurkin wrote:

=) You're reading inattentively.

I never knew AdWords system in a whole till 10th of February.

So NO, I haven't any other account in AdWords, I never visited any of the AdWords' pages till 10th of Feb.

And never managed to create ANY ad in a system (It's too complicated for me yet).




Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Instant suspend for some other's crime

[ Edited ]
Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

MosheTLV, thanks for support.

 

By the way - I have to sorry for some acerbity in my initial post - (calling the support team a Wall, for example) - in that exact evening, the support-guy came out of shadow and started really support me, without copy-pasting the "google tries really hard to suspend everyone, if you have some prepaid balance - get your money back now!" thing every letter.

 

But for now the whole support is to request to fill out the policy_suspended form (that I've already filled a couple of times, I've thought he was contacting me due to that form is filled O_o).

Re: Instant suspend for some other's crime

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

Well, here's the conclusion:

 

Hello Yan,

Thank you for your patience while our specialists have reviewed your account.

Having thoroughly reviewed your account again, our specialists have confirmed that we're unable to unsuspend your account "819-551-6379". At this time, no amount of changes to your ads/sites/account can be recommended, as the decision to suspend your account is final.

 

So, even without creating any Ads, I've somehow violated some policy. Moreove the crime is so secret, so nobody tells what exactly the crime is, and moreover it cannot be fixed. 

 

Lethal injection. Thanks, Google, Make no evel? Ha!

Re: Instant suspend for some other's crime

Explorer ✭ ✭ ☆
# 9
Explorer ✭ ✭ ☆

Direct quote from Google:

 

Transparency is a core value at Google. As a company we feel it is our responsibility to ensure that we maximize transparency around the flow of information related to our tools and services. We believe that more information means more choice, more freedom and ultimately more power for the individual.

 

Odd, all this talk about how transparency is the core value at Google, yet they cannot be transparent about your suspension.