AdWords
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Understand Google's advertising policies, including ad approval status and account suspension
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Infinite duration in display advertising

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

In Cyprus the web banners of LIDL have no limit in duration and looping.

I asked adwords support team about this issue by sending them a grabbed video (https://www.youtube.com/watch?v=4WyFXhyK2dI&list=UUxBWBt2xf4sxU-O4yQpYJdg) of the web banner and also the URL.

 

They replied to me saying that they solved this issue.

I then asked why that happened and they said it is not possible to have an answer on that.

 

After a few days I came across LIDL web banners and the duration was again infinite.

I send them once again an email but I never received an answer.

 

Is there a secret?

Re: Infinite duration in display advertising

Community Manager
# 2
Community Manager
Not sure what's the reason. Let me check with a support specialist and provide an update.

Thanks for your patience,
Mini

Re: Infinite duration in display advertising

Community Manager
# 3
Community Manager
Hi Stephanos,

I see that the support specialist has reached out to you via email asking you for the links to the ads/banners with infinite durations. Can you please reply to that email?

Thanks,
Mini

Re: Infinite duration in display advertising

Community Manager
# 4
Community Manager
For the links - simply right click on the ad, copy link address and paste it in your reply.