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Understand Google's advertising policies, including ad approval status and account suspension
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I'm Not Sure What This Means In Getting My Old Account Going

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi,

 

I have an old Adwords account that I have not run ads since about 2010

and it was never suspended & I never got an email about it.

 

But when I logged into my account to start running some ads again,

it says "Your ads aren't running cause we've disabled your account -

please contact support".

 

Is that cause my account was inactive or is that a suspended account?

 

In September I needed to get some receipts out of the account and

it had not been upgraded to the new billing system and Google's

billing department had to extract the receipts out. They told me

the account was not updated with the new billing system so just

open another account.

 

So should I do that and not worry? I don't want to get in trouble!

 

Thanks

1 Expert replyverified_user

Re: I'm Not Sure What This Means In Getting My Old Account Going

Explorer ✭ ☆ ☆
# 2
Explorer ✭ ☆ ☆
If you do not have reports in the old account or anything that could be of use to you then you may just open a new account and start everything afresh, should not be any reason to worry about it. Also, you have the option of canceling your previous account if you like.

Re: I'm Not Sure What This Means In Getting My Old Account Going

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Thanks!!

Re: I'm Not Sure What This Means In Getting My Old Account Going

Top Contributor
# 4
Top Contributor

You must find and fix the issue caused the violation. Open a new account will not resolve the issue, and most likely the new account will also be suspended,
Try calling customer service to figure out what is the root cause of the violation.

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: I'm Not Sure What This Means In Getting My Old Account Going

Explorer ✭ ☆ ☆
# 5
Explorer ✭ ☆ ☆
Thanks for correcting Moshe,.