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Understand Google's advertising policies, including ad approval status and account suspension
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I can't reactivate my adword account!

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello,

 

I am facing a very annoying issue while reactivating my Adwords account. I have created an Adwords account several years ago to be able to use admob with my android apps. but I didn't actually use it all these years. And now after I started to publish my apps, I found my Adwords account cancelled and not active, and the red bar on top of my Adwords saying "You've cancelled this account. - Complete your refund or check your remaining invoices or charges. Fix it" and when i click on "Fix It" it doesn't show any remaining invoices or charges. And I know there isn't any charges as I never created a Campaign or anything that could generate any charges.

 

I thought it may be because my expired Master Card that was associated with the account, so I have set my new master card instead of the expired one and then used the suggested steps to reactivate my account by filling the "Cancel/Reactivate my account" form using this url "https://support.google.com/adwords/contact/b3_cancel?rd=1", and after that within a day or two i receive a email reply saying:

"While reviewing your account, we found violations of our AdWords policies in this or a related account. As a result, your account has unfortunately been suspended, and your ads will no longer run on Google.
For information on the terms associated with AdWords account use, please review our Terms and Conditions at https://adwords.google.com/select/tsandcsfinder
If you have a prepaid balance remaining in your account, you can request a refund at any time by following the instructions at https://support.google.com/adwords/answer/1703646
If you believe that you meet all of our Terms and Conditions and want to make an appeal, fill out the following form: https://support.google.com/adwords/contact/pf_suspended
Please be aware that we can't process your request unless our Terms and Conditions are met."

 

I have done whatever I can and made sure that I have no violation. So I decided to contact the help center. Unfortunately, in Egypt the Google Help Center Phone number is invalid, and no chat is available in Egypt, only emails. So I have sent an email with my issue, and guess what, I received an email with the same response I have mentioned above as it seems it is an automated reply.

 

So, I have no way to contact the support and I really need to activate my account again, and I hope that I got any reply telling me why my account is not activated again yet.

 

I really need your support here.

 

Thanks,

Sherif

Re: I can't reactivate my adword account!

Follower ✭ ☆ ☆
# 2
Follower ✭ ☆ ☆
Hi Sherif!
I can advise you to add the Policy column to the tab in your account to see policies the ads violate, maybe you will undersatnd the suspension reason then. Also please provide the url of the site or sites in your account so that the community here could have a look and suggest the ideas.