AdWords
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Understand Google's advertising policies, including ad approval status and account suspension
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I am suspicious about recent activity in my adwords account.

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

A week ago I found that my ads had all been suspended. Somehow my website had turned from a www.site to a http:// site and Google suspended my ads because they were pointing to a parked domain. This was very stressful as I had just invested in a video ad and display ads as well. 

We've got this sorted (me and webmaster), then I get a HUGE bill from Google Adwords suddenly, over 3 times usual. I check my campaigns as best I can and find that the one that got lots of hits, way WAY beyond my usual activity, was "Campaign #7", which I THINK was the video ad. But Campaign 7 is not listed among my campaigns, not even the deleted ones. 

What the hell is going on?

Re: I am suspicious about recent activity in my adwords account.

Community Manager
# 2
Community Manager
Hi sarahcyn,

It sounds like you were getting traffic in a campaign that you don't recall having created?

I'm going to send your information to one of our specialists so they can have our account security team review it to ensure that no one had unauthorized access to your account.

They'll be reaching out via email.

Re: I am suspicious about recent activity in my adwords account.

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Thanks. I hope I explained it adequately. I cannot find the campaign anywhere among my campaigns; do Google ever just delete campaigns arbitrarily?

Re: I am suspicious about recent activity in my adwords account.

Community Manager
# 4
Community Manager
Nope, we won't make changes to your account unless we have written permission (from you) to do so. The specialist that'll reach out will be able to take a look, figure out what's going on and where those charges are coming from.

Re: I am suspicious about recent activity in my adwords account.

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
An adwords lady called me about this and it's sorted - my video ad was the culprit and it was hidden in a menu off the page!